Director Customer Experience

The Director Customer Experience will lead the Customer Experience engineering group, responsible for delivering high-quality, scalable translation and translation-adjacent features. This includes managing multiple cross-functional software development teams working on various product features in parallel, and collaborating closely with product managers, engineering managers, technical leads, and other stakeholders to devise and maintain project milestones and schedules. The role involves ensuring engineering milestones stay within scope and are delivered on time, identifying and managing risks creatively, and regularly communicating project status to senior management and stakeholders. Additionally, the Director will foster a healthy, collaborative workplace environment, support direct reports' professional growth through 1-on-1s, career goal setting, and constructive feedback, and delegate responsibilities effectively. Instituting good engineering processes to streamline the development lifecycle and ensuring teams have the necessary resources to meet objectives with minimal friction are key responsibilities. The Director may also occasionally assist with small development tasks or brainstorm solutions to complex problems.