Enterprise Support Engineer
BlueCatSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not specified
BlackStone eIT is seeking a dedicated and knowledgeable Senior Service Support professional to join our team. In this role, you will be responsible for ensuring exceptional service delivery, managing client engagements, and providing support for all technical issues. Your expertise and leadership skills will be instrumental in maintaining high standards of customer satisfaction and operational efficiency.
Requirements
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 5+ years of experience in service support, with a focus on technical support roles.
- Leadership: Demonstrated experience leading a support team or similar function.
- Knowledge: Strong knowledge of service management principles and practices.
- Communication: Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
- Technical Skills: Proficient in using service management and ticketing systems.
- Analytical Skills: Strong analytical and problem-solving skills with a proactive approach to challenges.
- Work Style: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Bonus: Familiarity with ITIL framework and best practices is a plus.
Responsibilities
- Lead and manage the service support team to ensure a high level of customer satisfaction.
- Oversee the resolution of technical issues and ensure timely responses to client inquiries.
- Develop and implement service support processes and procedures to enhance efficiency.
- Analyze service performance metrics and generate reports to identify areas for improvement.
- Act as the primary point of contact for escalated service-related issues.
- Collaborate with cross-functional teams to deliver comprehensive solutions and support to clients.
- Provide training and guidance to junior support staff and ensure knowledge-sharing within the team.
- Maintain up-to-date knowledge of industry trends and advancements to continually enhance service offerings.
Application Instructions
- Not specified
Company Information
- Department: Outsource
- Published: 2025-02-11
- Remote: Yes
- Language: en
- Benefits: Paid Time Off, UAE Benefits, Performance Bonus, Training & Development
Additional Details
- Employment Type: Full-time
- Workplace: Remote
Skills
Service Management
Ticketing Systems
Leadership
Customer Service
Communication
Problem-Solving
ITIL Framework
Blackstone
Global alternative asset management firm
About Blackstone
Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.
New York City, New YorkHeadquarters
1985Year Founded
$18,081.8MTotal Funding
UNKNOWNCompany Stage
Financial Services, Real Estate, EducationIndustries
5,001-10,000Employees