[Remote] Solution Engineering Manager - Service Desk at Astra

Texas, United States

Astra Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
IT Services, ConsultingIndustries

Skills

Key technologies and capabilities for this role

Service Desk SolutionsIT SupportSolution DesignClient Needs AssessmentProcess DevelopmentCustomer ExperienceEnd User TechnologiesLeadershipPre-sales CollaborationTechnical Operations

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What are the key skills required for the Solution Engineering Manager role?

Key skills include leadership in solution design for Service Desk services, data-driven decision making, collaboration with trust and candor, deep knowledge of industry trends and emerging technologies in end user support, and strong technical, problem-solving, and customer service abilities.

What is the company culture like for this team?

The culture emphasizes relentlessly pursuing excellence using data to drive decisions, collaborating with trust and candor, seeking optimal customer experiences, and promoting career growth and skills enhancement.

What makes a strong candidate for this position?

A strong candidate is an innovative, data-driven leader passionate about end user technologies and customer experiences, with expertise in Service Desk services and the ability to mentor teams and collaborate across sales, service delivery, and technical operations.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters
2016Year Founded
$291.8MTotal Funding
IPOCompany Stage
AerospaceIndustries
201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans
Company paid Short Term Disability and Long Term Disability plans
401K with company match
Flexible Spending Account
Commuter benefits
Caregiving support benefits
Company perks, like PetPlan, curated gym/travel/products discounts
Free lunch
Company events

Risks

Going private may limit Astra's access to public capital markets.
Astra faces financial instability due to liquidity crunch and high cost of capital.
Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.
The company focuses on agile rockets for frequent access to space.
Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.
U.S. government investment in space technology presents contract opportunities for Astra.
Astra's reusable rocket technology could lead to significant cost reductions.

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