IT Solutions Architect II
World KinectFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
The ideal candidate will have a proven track record in designing, implementing, and optimizing Service Desk and IT support solutions. They should possess strong leadership skills, a data-driven approach to decision-making, and a passion for creating exceptional customer experiences. Experience in managing and mentoring service leaders, collaborating with sales and pre-sales teams, and understanding industry trends in Service Desk services are essential. Familiarity with remote, walkup, and field support functions in global enterprise environments is also required.
The Solution Engineering Manager will lead the development and implementation of Service Desk services, including remote, walkup, and field support. They will collaborate with pre-sales teams to assess client needs and craft tailored solutions, while developing scalable processes for high service quality. The role involves managing and mentoring service leaders, coordinating with HR for team sourcing and training, and providing ongoing performance feedback. Key responsibilities also include acting as a subject matter expert for Service Desk services, building trusting stakeholder relationships, ensuring services exceed SLAs, identifying and implementing solutions for service challenges, developing process documentation, analyzing performance data, and driving the implementation of automation tools. The manager will also partner with sales, account management, and service delivery teams to ensure seamless project execution.
Provides launch services for small satellites
Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.