[Remote] Client Support Energy Specialist at Goodleap

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Ability to communicate effectively, both verbal and written
Ability to work independently and collaboratively
Exceptionally organized, detail-oriented, and efficient
Highly proficient computer skills, including Excel, Microsoft Office, Word, and Outlook
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Excellent problem-solving abilities
Ability to work well under pressure and manage multiple priorities effectively
Flexibility to adapt to changing priorities and business needs
Strong data entry, case management, and documentation skills
Time management
Strong communication and negotiation skills
Knowledge of solar industry including solar sales practices, proposal/design software, and foundational understanding of residential solar system components

Responsibilities

Estimate a detailed savings comparison of the benefits or additional costs owe solar system ownership based on borrower loan and utility details
Provide exceptional customer service and support by utilizing strong verbal and written communication skills
Handle Inbound/outbound calls, texts and emails
Present thorough and detailed findings regarding savings to the financial investigations team as well as Client Support leadership
Maintain daily, weekly and monthly metric goals
Develop a comprehensive knowledge of GoodLeap policies and procedures
Assist the Financial Investigations team in determining the ideal resolution based on the estimated savings or loss of borrowers and the data presented at the time of sale if applicable

Skills

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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