[Remote] Service Delivery Manager at Pythian

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in customer relationship management
Experience overseeing end-to-end service delivery processes
Experience with resource allocation and forecasting
Experience monitoring KPIs and SLAs
Experience with financial management (budget and margin optimization)
Experience with risk management and issue resolution
Strong documentation and reporting skills
Ability to foster a culture of continuous improvement
Experience in customer account growth

Responsibilities

Serve as the primary point of contact for customers
Build strong customer relationships and understand their needs
Translate Pythian's services into business value
Conduct Quarterly Business Reviews
Oversee the end-to-end service delivery process
Ensure compliance with scope, schedule, and budget
Partner with technical team managers for resource allocation
Monitor key performance indicators and service level agreements
Implement continuous improvement processes
Coordinate with technical teams across practices
Define and monitor KPIs and SLAs
Develop and manage budgets for service delivery operations
Identify potential risks and issues related to service delivery
Handle escalations and critical issues
Maintain comprehensive documentation of service processes
Generate regular reports on service performance
Work with Account Managers to expand into the customer’s environment

Skills

Pythian

Cloud migration and data management services

About Pythian

Pythian assists businesses in managing and optimizing their data and IT infrastructure through services like cloud migration, managed services, and advanced analytics. They help companies transfer their data to cloud platforms such as Google Cloud, AWS, and Microsoft Azure, while providing ongoing support for smooth operations. Pythian differentiates itself by offering specialized services in machine learning and data science, enabling businesses to turn their data into valuable insights. Their goal is to empower organizations to leverage cloud computing and advanced analytics to improve operations and drive growth.

Ottawa, CanadaHeadquarters

1997Year Founded

$20.4MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Wellness Program

Professional Development Budget

401(k) Company Match

Risks

Emerging cloud providers offering lower-cost services increase competition.

Rapid AI advancements may outpace Pythian's current capabilities.

Economic downturns in key industries could reduce IT service spending.

Differentiation

Pythian offers specialized services in machine learning and AI for data insights.

Their EDP QuickStart provides rapid deployment of enterprise data platforms.

Pythian's global presence with experts in 22 countries enhances their service delivery.

Upsides

Growing demand for cloud migration boosts Pythian's service offerings.

Expansion in database management market offers growth opportunities for Pythian.

Increased focus on cybersecurity drives demand for Pythian's Adminiscope.

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