IT Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, AI, ObservabilityIndustries

Requirements

Candidates should have at least 2 years of experience in IT support or systems administration within a Mac-only, remote-first setting. Proficient hands-on experience is required with Google Workspaces admin console & SSO, Office 365 suite, Zoom admin controls, Atlassian tools (Jira, Confluence), GitHub (user access, integrations, permissions), Kandji or similar MDM solutions, Bitdefender or similar endpoint protection tools, and a scripting or programming language. Familiarity with compliance frameworks such as SOC 2 Type 2, ISO 27001, and PCI DSS is necessary, as is experience assisting with or completing security questionnaires for sales enablement. A strong understanding of identity and access management principles, excellent written and verbal communication skills, and the ability to work independently in a remote environment are also essential.

Responsibilities

The IT Support Specialist will provide Tier 1 and Tier 2 technical support for a remote workforce using MacBooks exclusively. Responsibilities include managing and supporting user accounts, access provisioning, and integrations across Google Workspaces, Office 365, Zoom, Atlassian tools, and GitHub. The role involves administering and enforcing device security and compliance policies through Kandji MDM and Bitdefender, troubleshooting hardware, software, VPN, and cloud service issues, and maintaining/documenting standard operating procedures. Additionally, the specialist will support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance, assist in responding to security questionnaires, monitor system logs for threats, and ensure compliance with identity and access management protocols. The role also includes tracking and reporting IT and security metrics, identifying automation opportunities, managing asset inventory, and collaborating with InfoSec, Sales, and Engineering teams to support cross-functional initiatives and internal documentation.

Skills

IT Support

Tier 1 Support

Tier 2 Support

Mac OS

Google Workspace

Office 365

Zoom

Atlassian

Jira

Confluence

GitHub

Kandji MDM

Bitdefender

VPN

OpenVPN

Cloud Services

ISO 27001

SOC 2 Type II

PCI DSS

Troubleshooting

System Administration

Compliance

Arize AI

AI observability and model evaluation platform

About Arize AI

Arize AI provides a platform focused on AI observability and evaluating language models. The platform allows companies to monitor, troubleshoot, and assess the performance of various machine learning models, including those used for natural language processing, computer vision, and recommendations. Users can access analytics and workflows that help identify and resolve issues within their AI systems, ensuring optimal performance. Key features include task-based evaluations for aspects like hallucination and relevance, as well as tools for visualizing query and knowledge base embeddings to enhance retrieval accuracy. Unlike many competitors, Arize AI specifically targets the needs of top AI companies, offering tailored solutions for continuous improvement of their models. The goal of Arize AI is to empower these companies to enhance their AI capabilities through effective monitoring and evaluation.

Berkeley, CaliforniaHeadquarters

2020Year Founded

$59.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Mental Health Support

Flexible Work Hours

Risks

Competition from tech giants like Microsoft may overshadow Arize's offerings.

Rapid tech advancements could render Arize's features obsolete if not updated.

Data privacy compliance in the EU poses challenges for Arize AI.

Differentiation

Arize AI offers industry-first AI Copilot for troubleshooting AI systems.

The platform provides unique prompt engineering and retrieval tracing workflows.

Arize AI supports EU data residency, addressing regional data privacy concerns.

Upsides

Increased demand for AI observability tools boosts Arize AI's market potential.

Collaboration with Microsoft enhances Arize AI's enterprise deployment capabilities.

Prompt variable monitoring highlights Arize AI's commitment to LLM performance enhancement.

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