[Remote] Customer Support Operations Lead at Restaurant365

Remote

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Skills

Key technologies and capabilities for this role

FreshdeskSalesforceJIRACustomer SupportProcess ImprovementData AnalysisKPI ReportingWorkflow AutomationSaaS

Questions & Answers

Common questions about this position

What is the employment type for this Customer Support Operations Lead role?

The position is full-time.

Is this Customer Support Operations Lead position remote or office-based?

This information is not specified in the job description.

What tools will I use in the Customer Support Operations Lead role?

You will leverage tools like Freshdesk, Salesforce, JIRA, and related applications such as Zendesk, ServiceNow, and Intercom to analyze performance metrics and optimize processes.

What is Restaurant365's company culture like?

Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills, with a constant evolution to remain 'Best in Class.'

What experience makes a strong candidate for the Customer Support Operations Lead role?

Strong candidates should have expertise in support operations tools like Freshdesk, experience analyzing KPIs and performance metrics, and the ability to design scalable processes and provide thought leadership in customer support strategies.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free