[Remote] Customer Support at Candid Health

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Skills

Key technologies and capabilities for this role

Healthcare softwareBilling softwareClearinghousesPMSsEMRsPatient collections softwareInsurance claims processingWritten communication

Questions & Answers

Common questions about this position

Is this a remote position?

The position is remote if you live within unreasonable commuting distance to one of the offices in NYC-Chelsea, San Francisco-Financial District, or Denver-Downtown; otherwise, you must come into the office 4 days a week.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 3-6 years of experience with healthcare software products like billing software, clearinghouses, PMSs, EMRs, or patient collections software, familiarity with insurance claims processing, and excellent written communication skills.

What is the team structure like?

This is an early role on a 1-year-old Customer Support team, where you will report to the Customer Support Lead and work collaboratively with Product, Engineering, Operations, and Billing teams.

What makes a strong candidate for this role?

A strong candidate has a proven track record of delivering exceptional customer service and operational excellence, can quickly prioritize tasks, apply effort efficiently for customer impact, and creatively troubleshoot issues.

Candid Health

Automated revenue cycle management platform for healthcare

About Candid Health

Candid Health specializes in automated revenue cycle management for healthcare providers. Its platform identifies and resolves issues that impact revenue cycles, helping to optimize insurance collections. The platform is designed to integrate seamlessly with various healthcare infrastructures, whether custom-built or commercial. Clients pay a subscription fee for access to the platform, which allows them to streamline their billing processes and improve revenue collection rates. Candid Health differentiates itself by focusing on automation and ease of integration, making it a reliable choice for healthcare providers seeking efficient billing solutions. The company's goal is to enhance the financial performance of healthcare providers by simplifying and improving their revenue cycle management.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Mental Health Support

Risks

Emerging startups in healthcare automation threaten Candid Health's market share.

Stricter compliance requirements could increase operational costs for Candid Health.

Continuous AI advancements may lead to increased R&D expenses for platform updates.

Differentiation

Candid Health automates revenue cycle management with AI, reducing administrative burdens for providers.

The platform offers seamless API integration, enhancing compatibility with existing healthcare systems.

Candid Health's end-to-end automation optimizes financial operations, improving patient experiences.

Upsides

AI-driven healthcare billing solutions are expected to grow by 40% in five years.

Blockchain integration offers enhanced security, complementing Candid Health's platform.

Telehealth's rise increases demand for efficient billing solutions, benefiting Candid Health.

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