[Remote] Customer Support at Candid Health

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should possess 3-6 years of experience with healthcare software products, including familiarity with insurance claims processing, and a Bachelor's degree is preferred. Strong written communication skills and the ability to quickly prioritize tasks are also required.

Responsibilities

The Customer Support Specialist will provide high-quality support to Candid’s customers, addressing inquiries related to billing/claims processing, product functionality, and bug reports. They will collaborate with Product, Engineering, Operations, and Billing teams to ensure accurate and timely responses, create SOPs and macros to improve internal efficiency, proactively identify improvement areas, and work with leadership to prioritize them. Additionally, they will identify opportunities to enhance support quality and creatively troubleshoot customer issues by investigating and collaborating with cross-functional teams.

Skills

Healthcare software

Billing software

Clearinghouses

PMSs

EMRs

Patient collections software

Insurance claims processing

Written communication

Candid Health

Automated revenue cycle management platform for healthcare

About Candid Health

Candid Health specializes in automated revenue cycle management for healthcare providers. Its platform identifies and resolves issues that impact revenue cycles, helping to optimize insurance collections. The platform is designed to integrate seamlessly with various healthcare infrastructures, whether custom-built or commercial. Clients pay a subscription fee for access to the platform, which allows them to streamline their billing processes and improve revenue collection rates. Candid Health differentiates itself by focusing on automation and ease of integration, making it a reliable choice for healthcare providers seeking efficient billing solutions. The company's goal is to enhance the financial performance of healthcare providers by simplifying and improving their revenue cycle management.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Mental Health Support

Risks

Emerging startups in healthcare automation threaten Candid Health's market share.

Stricter compliance requirements could increase operational costs for Candid Health.

Continuous AI advancements may lead to increased R&D expenses for platform updates.

Differentiation

Candid Health automates revenue cycle management with AI, reducing administrative burdens for providers.

The platform offers seamless API integration, enhancing compatibility with existing healthcare systems.

Candid Health's end-to-end automation optimizes financial operations, improving patient experiences.

Upsides

AI-driven healthcare billing solutions are expected to grow by 40% in five years.

Blockchain integration offers enhanced security, complementing Candid Health's platform.

Telehealth's rise increases demand for efficient billing solutions, benefiting Candid Health.

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