Services Strategy & Operations Lead

Candidates should have 5-8+ years of experience in Professional Services, Services Strategy, Sales Operations, or GTM roles within SaaS or consulting. They must have hands-on experience creating service SKUs, pricing/packaging models, and margin frameworks that drove measurable attach-rate or utilization improvements. A strong command of service economics, including margin drivers, utilization models, and capacity planning, is essential, along with the ability to translate insights into action. Influential communication skills are needed to align Sales, Finance, and Delivery leadership for cross-functional initiatives. The ideal candidate is analytical and data-driven, capable of building business cases and governance frameworks that withstand executive scrutiny. They should thrive as a senior individual contributor, balancing strategic design with tactical execution and be comfortable presenting to senior stakeholders in a high-growth, fast-paced environment. Experience in consulting commercialization, SaaS implementation services, partner delivery models, GRC, audit, or compliance, and proficiency with Salesforce, PSA platforms, or financial forecasting tools are considered nice to have.