Marketing Operations Manager
BrightwheelFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Key technologies and capabilities for this role
Common questions about this position
The ideal candidate has at least 3 years of email marketing experience, a solid understanding of martech tools and capabilities, and a passion for data-driven customer engagement.
You will use Braze and other marketing automation tools for building workflows, configuring customer journeys, and executing campaigns across email, SMS, push notifications, and in-app messaging.
The marketing team drives rapid customer growth through innovative acquisition strategies and 1:1 personalized lifecycle communications, optimizing customer journeys by analyzing trends in shopping behavior, needs, intents, and responses, while collaborating with leaders, cross-functional teams, and merchant partners.
This information is not specified in the job description.
You will build and execute marketing automation workflows using Braze, configure customer journeys and segmentation, track performance and provide insights, maintain campaign calendars, assist with email templates, ensure compliance, and work cross-functionally on A/B testing and automation efforts.
Designs and manages co-branded credit card programs
Imprint designs and manages co-branded credit card programs for well-known American brands. By partnering with these brands, Imprint creates credit cards that attract modern consumers, aiming to enhance the value of their partners' customer relationships. The company focuses on increasing metrics such as average spending, shopping frequency, and annual sales for cardholders. Imprint's process is notably faster than traditional credit card issuers, allowing them to launch new programs in about three months instead of the typical 18 months. Additionally, Imprint prioritizes customer service, offering a premium experience to cardholders. The goal of Imprint is to provide brands with effective credit card solutions that drive customer loyalty and sales.