[Remote] Customer Experience Join Journey Manager at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

6+ years in product, CX, e-commerce, or sales journey ownership
Strong fluency in funnel analytics, experimentation, and conversational/IVR analytics
Experience deploying AI/automation in buyer and agent workflows
Proven cross-functional leadership and crisp communication skills
SQL/BI a plus
Customer-obsessed
Commercially savvy
Data- & AI-informed
Systems thinker
Bias for action
Collaborative
Change leader

Responsibilities

Define the Join journey vision and north-star metrics
Build a 12–18-month roadmap across eligibility, offer clarity, checkout optimization, appointment scheduling, and sales routing
Maintain a prioritized backlog based on funnel losses
Lead agile ceremonies and iterative delivery with Design, Engineering, E-commerce, Sales Ops, and Care
Run A/B tests, pilots, and feature flags
Use VoC/VoA, web/app analytics, session replays, IVR telemetry, and operational logs to diagnose friction
Build dashboards for LQS→sales, funnel drop-offs, time-to-complete, appointment set vs. kept, and cancel intent signals
Partner with Data/ML to deploy propensity models and early cancel-risk detection
Partner with E-commerce on experimentation, content/UX, and conversion guardrails
Align with Marketing, Sales, IT, and Field Ops
Drive enablement: AI-informed scripts, seller training, knowledge articles, and compliance updates
Set OKRs and publish bi-weekly progress updates
Tie improvements to business value and validate via control/readouts

Skills

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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