Learning and Development Consultant
Verra MobilitySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Fitness, Health TechnologyIndustries
Requirements
- 5+ years of experience in training, enablement, or learning & development, with at least 2 years in a leadership or people management capacity
- Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments
- Skilled facilitator with strong written and verbal communication abilities, capable of engaging learners across different regions and experience levels
- Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs
- Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments
- Experience collaborating cross-functionally with operations, QA, and product teams
- Deep passion for empowering frontline teams and driving member experience through effective education
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
Responsibilities
- Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates
- Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development
- Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery
- Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions
- Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability
- Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences
- Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions
- Champion a culture of continuous learning and excellence within Membership Services
Skills
Training Roadmap
Team Leadership
Onboarding Programs
Performance Metrics
CSAT
QA Scores
Microlearning
Cross-functional Collaboration
Stakeholder Management
Quarterly Reporting
Knowledge Management
Continuous Learning
Whoop
Wearable fitness tracker with personalized insights
About Whoop
WHOOP offers a fitness membership that focuses on improving personal health and performance through a wearable device called the WHOOP Strap 3.0. This device continuously collects physiological data, including heart rate, sleep patterns, and recovery levels, to provide users with personalized recommendations on their daily activity, sleep needs, and readiness for performance. Unlike many competitors, WHOOP operates on a subscription model, where users pay a fee to access the membership, which includes the device and continuous insights through the WHOOP app. This model not only provides a steady revenue stream but also fosters a strong community among users, encouraging engagement through teams, challenges, and social features. The goal of WHOOP is to help users optimize their health and performance while minimizing injury risk.
Boston, MassachusettsHeadquarters
2012Year Founded
$393.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, HealthcareIndustries
501-1,000Employees
Benefits
Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.
Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.
Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.
Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.
Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Risks
Increased competition from brands like Oura and Fitbit threatens market share.
Privacy concerns over data collection could lead to regulatory challenges.
Economic downturns may affect consumer willingness to pay subscription fees.
Differentiation
WHOOP offers 24/7 physiological data tracking with its WHOOP Strap 3.0.
The company provides personalized health insights for athletes and fitness enthusiasts.
WHOOP's subscription model includes a community aspect for user engagement.
Upsides
WHOOP's partnership with Cristiano Ronaldo boosts brand visibility and credibility.
Expansion into 56 markets enhances WHOOP's global presence and growth potential.
Collaborations with brands like Assos strengthen WHOOP's position in sports technology.
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