Senior Manager, Operations Enablement

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Health Technology, SaaSIndustries

Requirements

The ideal candidate has a strong sense of ownership, cares deeply about performance and impact, and thrives at the intersection of strategy and execution. They are an early adopter of modern tools, including AI, to accelerate program design, synthesize complex information, and surface insights, always ensuring quality, accuracy, and alignment with organizational goals. They bring clarity to complexity and know how to translate messy, cross-functional challenges into simple, scalable solutions, all while developing and motivating a high-performing team.

Responsibilities

Lead and develop a team of 6-8 enablement professionals to drive a unified, cohesive enablement strategy. Partner with Operations leaders to create a strategy and roadmap for the future of enablement on Operations, analyzing performance trends and workforce needs. Own the Operations enablement lifecycle end-to-end, setting goals, driving timelines, removing blockers, and aligning stakeholders. Translate product, policy, and org-level changes into effective team enablement plans. Lead cross-functional enablement initiatives in partnership with the Learning and Development team and Operations leadership.

Skills

Operations Management

Enablement Strategy

Instructional Design

Training Program Development

Content Strategy

Onboarding

Quality Assurance

Content Management

Team Leadership

Cross-functional Collaboration

Strategic Planning

Scalable Solutions

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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