[Remote] Senior Manager, Operations Enablement at Alma

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Health Technology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Operations ManagementEnablement StrategyInstructional DesignTraining Program DevelopmentContent StrategyOnboardingQuality AssuranceContent ManagementTeam LeadershipCross-functional CollaborationStrategic PlanningScalable Solutions

Questions & Answers

Common questions about this position

What team will I be leading in this role?

You will lead a team of 6–8 enablement professionals, including instructional designers, trainers, and content strategists.

Who does this position report to?

The role reports directly to the Sr. Director of Operations.

What are the key responsibilities of this role?

You will design and execute scalable enablement strategies spanning onboarding, training, QA-informed education, and content management, while serving as a strategic partner to Ops Leadership and collaborating across Product, Marketing, and People & Culture.

What skills and qualities does the ideal candidate have?

The ideal candidate has a strong sense of ownership, cares deeply about performance and impact, thrives at the intersection of strategy and execution, is an early adopter of modern tools including AI, brings clarity to complexity, and excels at developing and motivating teams.

Is this a remote position?

This information is not specified in the job description.

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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