[Remote] Director of Training and Education at Solace Health

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Minimum 5 years of experience developing, implementing, and scaling virtual training programs
Experience in healthcare, digital health, or adjacent industries strongly preferred
Experience working within the product vertical of a company highly desired; within the product vertical of a startup is a huge plus
Experience with and knowledge of the healthcare sector and the particular needs of healthcare employees around training and education, and how those differ from non-clinical employees
Experience developing quality feedback assessments, developing feedback loops, and operationalizing continuous change
Experience with cross-functional team leadership and the ability to persuade, motivate, and influence
Ability to translate clinical and operational information into a compelling educational experience; background as a licensed clinician is a plus
Ability to build from scratch, manage multiple priorities, adapt quickly to evolving organizational needs, and effectively work autonomously
Genuine passion for education, with excitement about leveraging technology

Responsibilities

Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service already creating national impact
Evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence
Working with clinical SMEs, develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities
Engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time
Partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention
Develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations

Skills

Key technologies and capabilities for this role

Training Program DevelopmentEducational Program DesignLeadershipStrategic ThinkingOperational LeadershipCross-Functional CollaborationProduct ExpertiseHealthcare AdvocacyAdult LearningLearning Management Systems

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What is the salary range for this role?

This information is not specified in the job description.

What experience is required for this position?

Minimum 5 years of experience developing, implementing, and scaling virtual training programs is required.

What is the company culture like at Solace?

Solace has a fully remote U.S. team that is lean, mission-driven, growing quickly, intense, urgent, precise, and caring.

What makes a strong candidate for this role?

A strong candidate combines educational and product expertise, strategic thinking, operational leadership, and the ability to work cross-functionally.

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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