Coach Community & Customer Advisor

Job Overview

Location Type: Remote Employment Type: Contract Job Title: Coach Community & Customer Advisor Location: Remote, within EST or GMT zone

About Sama

Sama is a fast-growing, technology-driven coaching company driven by a vision to elevate employee engagement and make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. We address the $8.8 trillion employee engagement challenge by providing accessible professional coaching through our app. Our evidence shows that democratized professional coaching empowers employees, leading to more productive, agile companies that retain their best people. We are seeking highly motivated individuals who think like owners and are driven to consistently deliver amazing experiences.

Your Mission

We are seeking a dynamic individual with an HR background to join us as a Coach Community & Customer Advisor. Working closely with the Coaching team, you will grow and support a world-class Coach Community, ensuring we are the platform of choice for the best Executive Coaches globally. You will leverage your L&D knowledge to support the Growth Team, advising clients on building their development programs and exploring partnership opportunities via our development offerings.

Our ideal candidate is talented at building long-lasting relationships and is passionate about fostering engagement and empowerment to contribute to positive global change. This role reports to our CoFounder & Head Coach, Caitlin Foley. If you are a self-starter and relationship builder with experience in HR consulting, executive coaching, or learning and development (L&D), we encourage you to apply.

What You'll Be Doing Day-to-Day

• Community Engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
• Sama Best Practices: Ensure the coach community is well-informed of new features and adopts best practices aligned with Sama’s mission.
• Develop Offers: Develop workshops, webinars, training, and other initiatives, leveraging the coaches' experience and expertise.
• Liaise with the Growth Team: Collaborate with the growth team to develop strategies for introducing new products to clients and execute these strategies by coordinating with coaches.
• Data-Driven Growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance.
• Cross-Functional Collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities.

What You'll Need to Succeed

• Background in HR as a consultant and/or an employee-facing role.
• Experience in and extensive knowledge of Learning and Development (L&D).
• Corporate experience, preferably within financial services, professional services, or similar industries.
• Ability to manage relationships with a wide range of stakeholders, including corporate clients.
• Ability to thrive in a fast-paced, dynamic work environment.
• Be a self-starter with an ownership mindset – ability to deliver high-quality output in a fast-paced environment.
• Knowledge of Executive Coaching would be beneficial.
• Experience in sourcing coaching, training, and development services is a plus.

About You

• You have an entrepreneurial mindset and are autonomous.
• You’re a proactive problem solver.
• You’re extremely curious and driven by action.
• You’re scanning for new opportunities and potential challenges.
• You have a bias for action—you're a doer.
• You are open, trustworthy.