Altera

Program Manager, CX Initiatives

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, CX Operations, Program ManagementIndustries

Position Overview

  • Location Type: Remote-friendly
  • Job Type: Full time
  • Salary: Not specified

Alteryx is seeking a Program Manager, CX Initiatives, to establish and run the customer-facing PMO (Portfolio Management Office) within CX Operations. This role is crucial for ensuring strategic CX initiatives and customer-facing projects are prioritized, coordinated, and delivered as promised. The Program Manager will act as a central point of contact across Operations, Services, Support, Success, and Partners, driving visibility, accountability, and execution of high-impact customer-facing work.

Responsibilities

  • Establish and Run the Customer-Facing PMO:
    • Build and operationalize a Portfolio Management Office focused on customer-facing initiatives across CX.
    • Drive portfolio outcomes for customer-facing projects.
    • Define intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations.
    • Lead quarterly planning and monthly steering forums to align priorities and ensure progress.
    • Monitor and report on alignment between go-to-market commitments and CX delivery capability.
    • Identify misalignments and drive resolution in partnership with Services, Success, and Operations.
    • Integrate “as sold vs. delivered” tracking into portfolio reporting.
  • Lead Programs & Projects to Impact:
    • Lead high-impact CX programs from inception to completion, including migrations, AI/analytics rollouts, or digital transformation efforts.
    • Create scalable, repeatable processes for planning, scoping, resource allocation, and delivery.
    • Implement forecasting mechanisms to improve accuracy and readiness.
  • Build Internal Structures for Excellence:
    • Standardize CX project and program management practices across teams.
    • Create documentation, playbooks, and best practices for repeatable success.
    • Pilot new systems, tooling, and frameworks to improve predictability, transparency, and collaboration.
  • Align Stakeholders & Communicate Progress:
    • Provide crisp, tailored updates to stakeholders, from tactical to executive summaries.
    • Ensure project contributors understand goals, roles, and timelines.

Requirements

  • Proven experience managing a portfolio of cross-functional, customer-facing initiatives, including governance and executive reporting.
  • Strong business acumen with the ability to assess trade-offs, build ROI-based cases, and prioritize high-impact work.
  • Operational mindset with a knack for designing and implementing scalable processes.
  • Comfort navigating ambiguity and driving clarity in fast-moving, cross-functional environments.
  • Exceptional program management skills; organized, structured, and outcomes-driven.
  • Skilled communicator with the ability to influence stakeholders at all levels.
  • Experience launching or incubating new programs, products, or customer experiences.
  • Curiosity and a continuous improvement mindset.
  • Data-literate: able to derive insights, set success metrics, and make data-driven decisions.

Qualifications

  • 5+ years of experience in program management, customer experience, operations, strategy, or a related field.
  • Demonstrated success leading cross-functional initiatives with measurable business impact.
  • Strong analytical skills and experience using data to drive prioritization and decision-making.
  • Expertise in program and project management methodologies.

Skills

Portfolio Management
Program Management
Stakeholder Coordination
Process Definition
Governance
Reporting
Customer-Facing Initiatives
AI/Analytics

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.
Managing 1,000 autonomous AI agents poses safety and ethical challenges.
Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.
Their first product offers a unique Minecraft experience with interactive AI agents.
Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.
AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.
The rise of AI companions in mental health indicates a market for empathetic agents.

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