Program Manager, Digital Success
Vanta111,000 - 131,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, CX Operations, Program ManagementIndustries
Requirements
Candidates should have 5+ years of experience in program management, customer experience, operations, strategy, or a related field, demonstrating success leading cross-functional initiatives with measurable business impact. Strong analytical skills and experience using data to drive prioritization and decision-making are required, as well as expertise in program and project management.
Responsibilities
The Program Manager, CX Initiatives will establish and run the customer-facing PMO, defining intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations. They will lead high-impact CX programs from inception to completion, create scalable processes for planning and delivery, and implement forecasting mechanisms to improve accuracy. Additionally, the Program Manager will standardize CX project management practices, provide crisp updates to stakeholders, and ensure project contributors understand goals and timelines.
Skills
Portfolio Management
Program Management
Stakeholder Coordination
Process Definition
Governance
Reporting
Customer-Facing Initiatives
AI/Analytics
Altera
Develops digital human agents for AI
About Altera
Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.
Key Metrics
San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees