Position Overview
- Location Type: Remote-friendly
- Job Type: Full time
- Salary: Not specified
Alteryx is seeking a Program Manager, CX Initiatives, to establish and run the customer-facing PMO (Portfolio Management Office) within CX Operations. This role is crucial for ensuring strategic CX initiatives and customer-facing projects are prioritized, coordinated, and delivered as promised. The Program Manager will act as a central point of contact across Operations, Services, Support, Success, and Partners, driving visibility, accountability, and execution of high-impact customer-facing work.
Responsibilities
- Establish and Run the Customer-Facing PMO:
- Build and operationalize a Portfolio Management Office focused on customer-facing initiatives across CX.
- Drive portfolio outcomes for customer-facing projects.
- Define intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations.
- Lead quarterly planning and monthly steering forums to align priorities and ensure progress.
- Monitor and report on alignment between go-to-market commitments and CX delivery capability.
- Identify misalignments and drive resolution in partnership with Services, Success, and Operations.
- Integrate “as sold vs. delivered” tracking into portfolio reporting.
- Lead Programs & Projects to Impact:
- Lead high-impact CX programs from inception to completion, including migrations, AI/analytics rollouts, or digital transformation efforts.
- Create scalable, repeatable processes for planning, scoping, resource allocation, and delivery.
- Implement forecasting mechanisms to improve accuracy and readiness.
- Build Internal Structures for Excellence:
- Standardize CX project and program management practices across teams.
- Create documentation, playbooks, and best practices for repeatable success.
- Pilot new systems, tooling, and frameworks to improve predictability, transparency, and collaboration.
- Align Stakeholders & Communicate Progress:
- Provide crisp, tailored updates to stakeholders, from tactical to executive summaries.
- Ensure project contributors understand goals, roles, and timelines.
Requirements
- Proven experience managing a portfolio of cross-functional, customer-facing initiatives, including governance and executive reporting.
- Strong business acumen with the ability to assess trade-offs, build ROI-based cases, and prioritize high-impact work.
- Operational mindset with a knack for designing and implementing scalable processes.
- Comfort navigating ambiguity and driving clarity in fast-moving, cross-functional environments.
- Exceptional program management skills; organized, structured, and outcomes-driven.
- Skilled communicator with the ability to influence stakeholders at all levels.
- Experience launching or incubating new programs, products, or customer experiences.
- Curiosity and a continuous improvement mindset.
- Data-literate: able to derive insights, set success metrics, and make data-driven decisions.
Qualifications
- 5+ years of experience in program management, customer experience, operations, strategy, or a related field.
- Demonstrated success leading cross-functional initiatives with measurable business impact.
- Strong analytical skills and experience using data to drive prioritization and decision-making.
- Expertise in program and project management methodologies.