Program Manager, CX Initiatives

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, CX Operations, Program ManagementIndustries

Requirements

Candidates should have 5+ years of experience in program management, customer experience, operations, strategy, or a related field, demonstrating success leading cross-functional initiatives with measurable business impact. Strong analytical skills and experience using data to drive prioritization and decision-making are required, as well as expertise in program and project management.

Responsibilities

The Program Manager, CX Initiatives will establish and run the customer-facing PMO, defining intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations. They will lead high-impact CX programs from inception to completion, create scalable processes for planning and delivery, and implement forecasting mechanisms to improve accuracy. Additionally, the Program Manager will standardize CX project management practices, provide crisp updates to stakeholders, and ensure project contributors understand goals and timelines.

Skills

Portfolio Management

Program Management

Stakeholder Coordination

Process Definition

Governance

Reporting

Customer-Facing Initiatives

AI/Analytics

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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