Program Manager, CX Initiatives

Position Overview

• Location Type: Remote-friendly
• Job Type: Full time
• Salary: Not specified

Alteryx is seeking a Program Manager, CX Initiatives, to establish and run the customer-facing PMO (Portfolio Management Office) within CX Operations. This role is crucial for ensuring strategic CX initiatives and customer-facing projects are prioritized, coordinated, and delivered as promised. The Program Manager will act as a central point of contact across Operations, Services, Support, Success, and Partners, driving visibility, accountability, and execution of high-impact customer-facing work.

Responsibilities

• Establish and Run the Customer-Facing PMO:
  • Build and operationalize a Portfolio Management Office focused on customer-facing initiatives across CX.
  • Drive portfolio outcomes for customer-facing projects.
  • Define intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations.
  • Lead quarterly planning and monthly steering forums to align priorities and ensure progress.
  • Monitor and report on alignment between go-to-market commitments and CX delivery capability.
  • Identify misalignments and drive resolution in partnership with Services, Success, and Operations.
  • Integrate “as sold vs. delivered” tracking into portfolio reporting.
• Lead Programs & Projects to Impact:
  • Lead high-impact CX programs from inception to completion, including migrations, AI/analytics rollouts, or digital transformation efforts.
  • Create scalable, repeatable processes for planning, scoping, resource allocation, and delivery.
  • Implement forecasting mechanisms to improve accuracy and readiness.
• Build Internal Structures for Excellence:
  • Standardize CX project and program management practices across teams.
  • Create documentation, playbooks, and best practices for repeatable success.
  • Pilot new systems, tooling, and frameworks to improve predictability, transparency, and collaboration.
• Align Stakeholders & Communicate Progress:
  • Provide crisp, tailored updates to stakeholders, from tactical to executive summaries.
  • Ensure project contributors understand goals, roles, and timelines.

Requirements

• Proven experience managing a portfolio of cross-functional, customer-facing initiatives, including governance and executive reporting.
• Strong business acumen with the ability to assess trade-offs, build ROI-based cases, and prioritize high-impact work.
• Operational mindset with a knack for designing and implementing scalable processes.
• Comfort navigating ambiguity and driving clarity in fast-moving, cross-functional environments.
• Exceptional program management skills; organized, structured, and outcomes-driven.
• Skilled communicator with the ability to influence stakeholders at all levels.
• Experience launching or incubating new programs, products, or customer experiences.
• Curiosity and a continuous improvement mindset.
• Data-literate: able to derive insights, set success metrics, and make data-driven decisions.

Qualifications

• 5+ years of experience in program management, customer experience, operations, strategy, or a related field.
• Demonstrated success leading cross-functional initiatives with measurable business impact.
• Strong analytical skills and experience using data to drive prioritization and decision-making.
• Expertise in program and project management methodologies.