[Remote] Senior Manager, Customer Success at AuditBoard

United States

Apply Now

$132,000 – $198,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Risk Management Software, ESG Platforms, InfoSec PlatformsIndustries

Requirements

Candidates must have 5-7+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment, with 2-4+ years of experience managing and developing customer-facing teams. A strategic mindset with a hands-on approach, a proven track record of retention, expansion, and customer advocacy, and experience with executive stakeholders are essential. Strong communication, relationship-building, and problem-solving skills are required, along with demonstrated success in leading through change and scaling teams/processes. Familiarity with customer success platforms and CRM tools is preferred, and willingness to travel within the U.S. and Canada is necessary.

Responsibilities

The Senior Manager, Customer Success will lead, mentor, and develop a team of CSMs, fostering a customer-centric culture and driving team performance through goal setting and metric tracking. They will collaborate with cross-functional teams to optimize the customer journey and act as the main point of contact for key enterprise accounts to ensure their goals are met and exceeded. Responsibilities include developing and executing success plans, proactively identifying growth opportunities, and navigating complex stakeholder environments to ensure value delivery. The role also involves ownership of customer lifecycle strategies, including onboarding, adoption, renewals, and churn mitigation.

Skills

Customer Success Management

Team Leadership

Enterprise Customer Partnerships

Strategic Planning

Customer Satisfaction

Business Impact Analysis

Scaling Customer Success Functions

AuditBoard

GRC software for audit and compliance

About AuditBoard

AuditBoard provides Governance, Risk, and Compliance (GRC) software solutions for large enterprises, including many Fortune 500 companies. Its platform automates and manages audit, risk, and compliance programs in real time, enabling teams to collaborate and report from anywhere. The company operates on a Software-as-a-Service (SaaS) model, offering specialized modules for different GRC aspects, which simplifies complex tasks and improves efficiency. AuditBoard's goal is to empower organizations to effectively manage their compliance and risk management needs.

Cerritos, CaliforniaHeadquarters

2014Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from emerging GRC software providers could erode market share.

Rapid technological advancements may require costly updates to remain competitive.

Cybersecurity threats targeting cloud-based platforms could damage reputation and client trust.

Differentiation

AuditBoard offers a fully integrated GRC platform for large enterprises.

The platform provides real-time collaboration and reporting capabilities for remote work environments.

AuditBoard's SaaS model ensures continuous updates and improvements to its software.

Upsides

AuditBoard ranked #1 in enterprise Security Compliance in G2 Winter 2025 Grid Report.

The company was named 'Overall Risk Management Solution of the Year' in 2024.

AuditBoard's new analytics suite enhances data insights for customers.

Land your dream remote job 3x faster with AI

Try Jobo Free