Manager, Workforce Strategy (Merchant)
DoorDashSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health Care, Health TechnologyIndustries
Requirements
The ideal candidate should be a creative problem solver who can operate at 30,000 feet, translating business strategy into operational excellence, while also executing independently in the weeds with a high degree of precision. They must be able to thrive in a highly cross-functional environment of continuous growth and innovation.
Responsibilities
This role will involve designing and developing a comprehensive workforce management strategy that aligns with broader business objectives in partnership with CX and Operations leadership, creating short and long term forecasting and staffing models that dynamically adapt to complex factors including channel dynamics, seasonality, marketing initiatives, and emerging business trends, developing innovative scheduling approaches and predictive monitoring systems that optimize operational efficiency, employee experience, and proactively mitigate service delivery risks, designing and implementing advanced analytics and reporting solutions that provide strategic insights beyond traditional metrics, driving predictive and prescriptive workforce optimization, and leading cross-functional workforce transformation initiatives and maintaining alignment with key stakeholders from CX, Operations, Business Intelligence, People and Culture, and Finance.
Skills
Workforce Management (WFM)
Forecasting
Scheduling
Performance Monitoring
Customer Experience (CX)
Operational Excellence
Business Strategy
Problem-Solving
Alma
Digital platform connecting clients with therapists
About Alma
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.
New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off
Risks
Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.
Differentiation
Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.
Upsides
Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.
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