Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, VR Training, Workforce DevelopmentIndustries
Requirements
Candidates must have a minimum of 7 years of experience in customer success or account management, with prior people management experience being preferred. Exceptional prioritization and organizational skills are needed to manage a book of business valued at $2M+/-, along with the ability to work independently and manage multiple customer relationships. Technical adaptability to learn new solutions and communicate their value is essential, as is proficiency in identifying customer risks and engaging them with solutions. Strong presentation, negotiation, problem-solving, and analytical skills are required, along with a proven track record of exceeding objectives. Candidates must be self-motivated, driven by results, and willing to travel up to 50% of the time. This role is specifically for candidates based in Florida.
Responsibilities
The Customer Success Team Lead will lead, coach, and develop Customer Success Managers (CSMs) and/or Associate CSMs to meet customer success targets, including retention, satisfaction, and business growth. They will track customer health, manage renewals, and identify upsell opportunities within their team's book of business. This role involves collaborating with the RVP to implement regional customer success strategies and overseeing high-profile and strategic accounts to ensure personalized customer approaches. The Team Lead will also advocate for customer needs by working with cross-functional teams, recommending product improvements, and ensuring exceptional customer outcomes.
Skills
Customer Success Management
Team Leadership
Coaching
Mentoring
Customer Relationship Management
Account Management
Salesforce
CRM Software
Customer Retention
Customer Satisfaction
Upselling
Business Development
Strategic Planning
Problem-Solving
Communication
Transfr
Provides VR-based career training solutions
About Transfr
Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical skills necessary for securing well-paying jobs. The company's goal is to bridge the gap between education and employment, ultimately contributing to a more skilled and adaptable workforce.
New York City, New YorkHeadquarters
2017Year Founded
$85.7MTotal Funding
SERIES_CCompany Stage
Consulting, VR & AR, EducationIndustries
201-500Employees
Benefits
Flexible Schedule
Generous parental leave
401(k)
Health, Dental & Vision
Promote From Within
Company Outings
Company Equity
Paid Sick Days
Risks
Increased competition from VR training providers like Strivr and Mursion.
High costs and complexity in developing and maintaining VR simulations.
Dependence on partnerships with educational institutions and government agencies.
Differentiation
Transfr offers a unique VR apprenticeship model with personalized feedback for trainees.
The company focuses on high-demand fields without requiring a four-year degree.
Transfr partners with educational institutions, businesses, and government agencies for tailored training.
Upsides
Transfr ranks No. 106 on the 2024 Inc. 5000 list, showcasing rapid growth.
Named Best World-Changing Idea North America by Fast Company in 2024.
VR training market projected to grow at 18.2% CAGR from 2021 to 2028.
Related Jobs
RemoteRemoteHead of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Success Lead, Strategic Accounts
Notable$115,000 - $140,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Customer Success Operations Analyst
QualiaSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteAccount Executive, SLED (Florida)
DataminrSalary not specified
- Full Time
- Expert & Leadership (9+ years)