\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/EA-Client-Support-Specialist-I_R2025-0338",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[584],{"city":28,"region":28,"country":34},"2025-08-29T00:00:00Z","Candidates should have at least two years of experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Prior use of Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder is preferred. A minimum of 1 year of customer service experience is required, with familiarity with CRM tools like Salesforce, ZenDesk, Intercom, Five9, or Vonage being advantageous. Proficiency or familiarity with HTML/CSS or SQL is a plus, as is previous experience in teaching or training.","The EA-Client Support Specialist I will provide exceptional customer support via email, chat, and phone, addressing inquiries professionally and accurately. They will identify and escalate technical issues to internal teams, ensuring timely ticket resolution. Responsibilities include cultivating collaborative relationships across departments to meet customer needs and demonstrating a passion for Bonterra Tech's mission and tools.",{"employment":589,"compensation":591,"experience":592,"visaSponsorship":595,"location":596,"skills":597,"industries":613},{"type":590},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":28,"details":28},{"experienceLevels":593},[594],{"id":176,"name":177,"description":232},{"type":107},{"type":107},[598,599,600,601,602,603,604,605,606,607,608,609,610,611,612],"Customer Support","Email Support","Chat Support","Phone Support","Technical Support","Problem-Solving","Attention to Detail","Fundraising Tools","Email Tools","Compliance","EveryAction","Salsa","NGP8","VAN","VoteBuilder",[614,615,616,618],{"id":129,"name":130},{"id":132,"name":193},{"id":132,"name":617},"Political Campaigns",{"id":132,"name":619},"Unions",{"id":621,"title":622,"alternativeTitles":623,"slug":639,"jobPostId":621,"description":640,"isReformated":94,"applyUrl":641,"company":57,"companyOption":642,"locations":643,"listingDate":645,"listingSite":90,"isRemote":25,"requirements":646,"responsibilities":647,"status":93,"expiryDate":28,"isGoogleIndexed":94,"summary":648},"cb767510-88d8-4a43-bbb6-0cf277667006","Chief of Staff to the CTO",[624,625,626,627,628,629,630,631,632,633,634,635,636,637,638],"CTO Strategic Advisor","Head of CTO Operations","Director of Engineering Strategy","VP of Technology Operations","Senior Director, CTO Office","Technology Program Director","Head of R&D Operations","Strategic Initiatives Lead, CTO","Director of Technical Program Management","Chief of Staff, Technology","VP, Engineering Operations","Director, AI Strategy & Operations","Head of Strategic Planning, Technology","Senior Manager, CTO Strategic Programs","Technology Operations Lead","chief-of-staff-to-the-cto-cb767510-88d8-4a43-bbb6-0cf277667006","Employment Type: Full time\n\n\u003Cp style=\"text-align:left\">Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>We are seeking a highly capable, trusted Chief of Staff to partner directly with our Chief Technology Officer in leading a rapidly scaling R&D organization. This role sits at the intersection of strategy, execution, and technical delivery — with visibility into our most critical initiatives and the pace to match. You’ll operate in an environment where priorities evolve quickly, expectations are high, and delivering results requires both strategic perspective and a willingness to engage deeply in the work.\u003C/p>\u003Cp>\u003C/p>\u003Cp>To excel, you’ll need the agility to adapt to shifting priorities, the judgment to know when to push and when to pause, and the drive to ensure no critical initiative stalls. The CTO will look to you as an extension of their leadership — anticipating needs, addressing challenges proactively, and ensuring operational excellence without constant direction. This role is for someone who thrives in a dynamic environment, finds energy in solving complex problems, and is motivated by seeing tangible results from their efforts.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Why This Role Matters\u003C/b>\u003C/p>\u003Cp>The Chief of Staff to the CTO is a permanent strategic anchor of our R&D leadership. You will amplify the CTO’s impact, ensure the organization delivers on its most important priorities, and help guide the company as we scale and integrate AI-driven innovation. This role is about driving momentum, clearing the path, and making sure nothing that matters falls through the cracks.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Key Responsibilities\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Strategic Partnership to the CTO\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Serve as a right-hand advisor, supporting decision-making and ensuring priorities are translated into actionable plans.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage confidential information with the highest level of discretion and integrity.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Initiative Leadership\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Drive the execution of high-priority R&D initiatives, ensuring alignment across engineering, product, and business stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Roll up your sleeves to remove blockers, coordinate resources, and close execution gaps.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Operational Cadence\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Manage the planning, review, and reporting cycles for R&D, including quarterly business reviews, roadmap alignment, and sprint cadences.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Monitor progress against OKRs and strategic goals, including AI adoption and delivery milestones.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Program & Project Management\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Oversee cross-functional technical programs, from roadmap development to delivery tracking and risk management.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure visibility into progress, dependencies, and risks for both the CTO and leadership team.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>AI Strategy & Enablement\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Partner with engineering and product leadership to bring AI-driven initiatives from concept to launch.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stay current with AI technologies, tools, and industry developments to inform strategy.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Qualifications\u003C/b>\u003C/p>\u003Cp>\u003Cb>Experience:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>8–10+ years in technology-driven environments, with at least 3 years in a senior strategic, operational, or technical program management role.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven experience in software, SaaS, or R&D organizations; familiarity with AI/ML projects a plus.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Education:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in Engineering, Computer Science, Business, or related field; MBA or technical postgraduate degree preferred.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Technical Competence:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strong understanding of software development lifecycles, Agile methodologies, and modern engineering tools (e.g., Jira, Confluence, GitHub).\u003C/p>\u003C/li>\u003Cli>\u003Cp>Working knowledge of AI/ML concepts or a demonstrated commitment to developing expertise.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Core Skills\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Strategic Thinking: Ability to align technical execution with business objectives, and anticipate challenges before they arise.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Execution Excellence: Proven track record of delivering complex initiatives on time and to a high standard.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Communication & Influence: Exceptional written and verbal skills; able to build consensus across technical and non-technical audiences.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Analytical Acumen: Strong ability to interpret data, assess trade-offs, and recommend actionable solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Confidentiality & Trust: High integrity in handling sensitive information and navigating executive-level discussions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adaptability: Comfortable in a dynamic, fast-changing environment with evolving priorities.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Behavioral Traits\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Hands-on and proactive, with a willingness to step into operational details when necessary.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Deep intellectual curiosity, particularly around emerging technologies and AI.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Calm under pressure, with a solutions-oriented mindset.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Highly organized, detail-oriented, and disciplined in follow-through.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Professional presence with the ability to build trust and credibility quickly.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Compensation\u003C/b>\u003C/p>\u003Cp>\u003Cspan>The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>US Base Salary Range: $190,000 - $200,000\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Ci>Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.\u003C/i>\u003C/p>\u003C/div>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Our Culture:\u003C/b> At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.\u003C/p>\u003Cp>\u003Cbr />\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/Chief-of-Staff-to-the-CTO_R2025-0358",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[644],{"city":28,"region":28,"country":34},"2025-09-02T00:00:00Z","Candidates should have 8-10+ years of experience in technology-driven environments, with at least 3 years in a senior strategic, operational, or technical program management role. A Bachelor's degree in Engineering, Computer Science, Business, or a related field is required, with an MBA or technical postgraduate degree being preferred. Strong understanding of software development lifecycles, Agile methodologies, and modern engineering tools like Jira, Confluence, and GitHub is necessary. Familiarity with AI/ML projects or a demonstrated commitment to developing AI/ML expertise is a plus. Strategic thinking, exceptional judgment, and strong communication skills are essential.","The Chief of Staff to the CTO will serve as a strategic partner and advisor to the CTO, managing confidential information with discretion. They will drive the execution of high-priority R&D initiatives, ensuring alignment across engineering, product, and business stakeholders, and removing blockers to ensure progress. This role involves managing the R&D operational cadence, including planning, review, and reporting cycles, and monitoring progress against OKRs and strategic goals. Additionally, they will oversee cross-functional technical programs from roadmap development to delivery tracking and risk management, and partner with leadership to bring AI-driven initiatives from concept to launch, staying current with AI technologies and industry developments.",{"employment":649,"compensation":651,"experience":652,"visaSponsorship":655,"location":656,"skills":657,"industries":663},{"type":650},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":28,"details":28},{"experienceLevels":653},[654],{"id":104,"name":105,"description":343},{"type":107},{"type":107},[116,658,659,126,660,661,662],"Execution","Technical Delivery","Agility","Operational Excellence","AI Innovation",[664,665,666],{"id":129,"name":130},{"id":132,"name":133},{"id":132,"name":253},{"id":668,"title":669,"alternativeTitles":670,"slug":685,"jobPostId":668,"description":686,"isReformated":94,"applyUrl":687,"company":57,"companyOption":688,"locations":689,"listingDate":645,"listingSite":90,"isRemote":25,"requirements":691,"responsibilities":692,"status":93,"expiryDate":28,"isGoogleIndexed":94,"summary":693},"993d15eb-c8a8-4504-b4a0-d66b6a899a47","Director, Product Design and UX Research",[671,672,673,674,675,676,677,678,679,680,681,682,683,684],"Head of Product Design and User Experience Research","VP of Product Design and UX Research","Senior Director, Product Design and UX Research","Lead Product Designer and UX Research Manager","Director of UX and Product Design Leadership","Product Design and Research Director","Head of UX Research and Product Design Strategy","Director, Inclusive Product Design and UX Research","Senior Manager, Product Design and UX Research","Director of User Experience and Design Strategy","Product Design and UX Research Lead","Director, AI-Enhanced Product Design and UX Research","Head of Design and User Research for Multi-Product Portfolios","Director, Accessibility-Focused Product Design and UX Research","director-product-design-and-ux-research-993d15eb-c8a8-4504-b4a0-d66b6a899a47","Employment Type: Full time\n\n\u003Cp style=\"text-align:left\">Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Ci>\u003Cspan>Are you a passionate innovator looking to harness the power of technology to do more good\u003C/span>\u003Cspan>? \u003C/span>\u003Cspan>You’ve\u003C/span>\u003Cspan> come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations. \u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Ci>\u003Cspan> \u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Ci>\u003Cspan>As the \u003C/span>\u003Cspan>second-largest\u003C/span>\u003Cspan> and fastest-growing social good software company in the world, Bonterra brings together leading solutions from \u003C/span>\u003Cspan>CyberGrants\u003C/span>\u003Cspan>, \u003C/span>\u003Cspan>EveryAction\u003C/span>\u003Cspan>, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and \u003C/span>\u003Cspan>expertise\u003C/span>\u003Cspan> together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.\u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>\u003Cspan>What \u003C/span>\u003Cspan>You’ll\u003C/span>\u003Cspan> Do:\u003C/span>\u003C/span>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio. \u003C/span>\u003Cspan>You’ll\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>operate\u003C/span>\u003Cspan> as a true player‑coach—hands‑on with the most important work while coaching and growing a multidisciplinary team across products. \u003C/span>\u003Cspan>You’ll\u003C/span>\u003Cspan> bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Responsibilities\u003C/span>\u003Cspan>:\u003C/span>\u003Cspan> \u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Manage, support, and grow a high‑performing team of designers and researchers working across multiple products.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Integrate qualitative and quantitative research into product decisions so insights are \u003C/span>\u003Cspan>timely\u003C/span>\u003Cspan>, rigorous, and actionable.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003Cdiv>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Develop talent—hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Represent design and research at the leadership table—communicate strategy, risk, trade‑offs, and the business value of UX.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>\u003Cspan>Who You Are: \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>You blend strategic vision with strong craft and people leadership. You thrive in complex, multi‑product \u003C/span>\u003Cspan>environments\u003C/span>\u003Cspan> and care deeply about building inclusive \u003C/span>\u003Cspan>experiences\u003C/span>\u003Cspan> that scale.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. \u003C/span>\u003Cspan>Years are a guide;\u003C/span>\u003Cspan> we prioritize scope and \u003C/span>\u003Cspan>demonstrated\u003C/span>\u003Cspan> impact at org and portfolio scale.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Proven success leading end‑to‑\u003C/span>\u003Cspan>end product\u003C/span>\u003Cspan> design and UX research for complex \u003C/span>\u003Cspan>B2B\u003C/span>\u003Cspan> SaaS or platform products.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Data‑\u003C/span>\u003Cspan>driven:\u003C/span>\u003Cspan> sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Consistent record of delivering results—setting clear goals, using data to make decisions, and showing measurable user and business impact.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Portfolio of \u003C/span>\u003Cspan>shipped,\u003C/span>\u003Cspan> high‑quality product work illustrating the systems, process, and research\u003C/span>\u003Cspan> and data\u003C/span>\u003Cspan> behind it.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>\u003Cspan>Preferred Qualifications\u003C/span>\u003Cspan> (Nice to have)\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Experience in \u003C/span>\u003Cspan>the social\u003C/span>\u003Cspan> impact, nonprofit, public sector, or adjacent domains.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003Cdiv>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Experience building and governing multi‑brand design systems at scale.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Familiarity\u003C/span>\u003Cspan> with experimentation (A/B testing), analytics, and instrumentation for UX metrics.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Experience leading distributed/global teams and \u003C/span>\u003Cspan>operating\u003C/span>\u003Cspan> in a matrixed environment\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>\u003Cspan>What You Can Expect:\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. \u003C/span>\u003Cspan>You’ll\u003C/span>\u003Cspan> join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>\u003Cspan>You can expect, growth and innovation and \u003C/span>\u003Cspan>to have\u003C/span>\u003Cspan> fun along the way. You will not only be rewarded for your personal achievements, but you will also \u003C/span>\u003Cspan>have the opportunity to\u003C/span>\u003Cspan> be part of an organization that lives by its motto every day: Powering those who power social impact!\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>\u003Cspan>Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Compensation\u003C/span>\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>US Base Salary: $\u003C/span> \u003Cspan>130,000 - $180,000 + 15% annual bonus\u003C/span>\u003Cbr /> \u003C/p>\u003Cp>\u003Ci>Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.\u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Our Culture:\u003C/b> At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.\u003C/p>\u003Cp>\u003Cbr />\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/Director--Product-Design-and-UX-Research_R2025-0363",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[690],{"city":28,"region":28,"country":34},"Candidates should have 8-10+ years of experience in product design or UX, with 4-6+ years in a leadership role managing multidisciplinary design teams. Experience in complex, multi-product environments and a strong understanding of accessibility standards (WCAG 2.x/3.0) are required. Familiarity with AI tools for workflow enhancement is also needed.","The Director will set the vision for a multi-product portfolio, acting as a player-coach to lead and grow a team of designers and researchers. Responsibilities include driving end-to-end design and research strategy, championing accessibility and inclusive design, establishing design standards, integrating user research into product decisions, and collaborating with cross-functional teams. The role also involves defining and tracking UX health metrics, representing design at the leadership level, and fostering a culture of learning and psychological safety within the team.",{"employment":694,"compensation":696,"experience":697,"visaSponsorship":700,"location":701,"skills":702,"industries":707},{"type":695},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":28,"details":28},{"experienceLevels":698},[699],{"id":104,"name":105,"description":343},{"type":107},{"type":107},[500,501,703,704,705,349,706],"Accessibility","Systems Thinking","Player-coach","Vision Setting",[708,709,710],{"id":132,"name":506},{"id":129,"name":130},{"id":132,"name":253},{"id":712,"title":713,"alternativeTitles":714,"slug":725,"jobPostId":712,"description":726,"isReformated":94,"applyUrl":727,"company":57,"companyOption":728,"locations":729,"listingDate":645,"listingSite":90,"isRemote":25,"requirements":731,"responsibilities":732,"status":93,"expiryDate":28,"isGoogleIndexed":94,"summary":733},"40968424-07a0-437d-88a6-22a2bdea472d","EA-Data Engineer I, Services",[715,716,717,718,719,720,721,722,723,724],"Junior Data Engineer","Data Operations Specialist","Data Analyst I","Entry-Level Data Specialist","Data Transformation Analyst","SQL Data Specialist","Data Hygiene Technician","Data Services Assistant","Data Processing Associate","Database Operations Analyst","ea-data-engineer-i-services-40968424-07a0-437d-88a6-22a2bdea472d","Employment Type: Full time\n\n\u003Cp style=\"text-align:left\">Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>The Data Engineer I supports the execution of conversions, data hygiene, basic edits and custom data services by performing basic data manipulation, editing, and transformation tasks. This role helps maintain the accuracy and structure of data across critical nonprofit datasets.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003Cb>Essential Position Duties and Responsibilities:\u003C/b>\u003C/p>\u003Cp>• Run and monitor recurring data update and ingestion jobs.\u003C/p>\u003Cp>• Perform basic data editing, formatting, and normalization in SQL-based workflows.\u003C/p>\u003Cp>• Support the transformation of raw or external data into usable internal formats.\u003C/p>\u003Cp>• Assist in data validation, anomaly tracking, and issue escalation.\u003C/p>\u003Cp>• Document standard workflows for future execution and training.\u003C/p>\u003Cdiv>\u003C/div>\u003Cp>\u003Cb>Required Skills/Abilities:\u003C/b>\u003C/p>\u003Cp>• Foundational understanding of data formats and transformations.\u003C/p>\u003Cp>• Ability to manipulate and edit structured datasets using SQL or spreadsheet tools.\u003C/p>\u003Cp>• Detail-oriented with a focus on data accuracy and cleanliness.\u003C/p>\u003Cp>• Strong willingness to learn data tools and internal processes.\u003C/p>\u003Cp>• Comfortable working in a highly collaborative, deadline-driven environment.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.\u003C/span>\u003Cspan>US Base Salary Range: $50,000 - $68,000 \u003C/span>\u003C/p>\u003Cp>\u003Cbr />\u003Ci>Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.\u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Our Culture:\u003C/b> At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.\u003C/p>\u003Cp>\u003Cbr />\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/EA-Data-Engineer-I--Services_R2025-0310",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[730],{"city":28,"region":28,"country":34},"Candidates should possess a foundational understanding of data formats and transformations. The ability to manipulate and edit structured datasets using SQL or spreadsheet tools is required. Applicants must be detail-oriented with a focus on data accuracy and cleanliness, demonstrate a strong willingness to learn data tools and internal processes, and be comfortable working in a highly collaborative, deadline-driven environment. Sponsorship for employment authorization is not provided.","The Data Engineer I will support the execution of conversions, data hygiene, basic edits, and custom data services by performing basic data manipulation, editing, and transformation tasks. This role involves running and monitoring recurring data update and ingestion jobs, performing basic data editing, formatting, and normalization in SQL-based workflows, and supporting the transformation of raw or external data into usable internal formats. Additionally, the position includes assisting in data validation, anomaly tracking, and issue escalation, as well as documenting standard workflows for future execution and training.",{"employment":734,"compensation":736,"experience":739,"visaSponsorship":747,"location":749,"skills":750,"industries":760},{"type":735},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":737,"details":738},"USD","The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.",{"experienceLevels":740},[741,743],{"id":173,"name":174,"description":742},"Suitable for recent graduates starting their career.",{"id":744,"name":745,"description":746},"6d29fb0e-c389-4488-940b-7ca93a9f10bb","Junior (1 to 2 years)","Gain initial job experience and develop your skills.",{"type":748},2,{"type":107},[751,752,753,754,755,756,757,758,759],"Data Manipulation","Data Editing","Data Transformation","SQL","Data Formatting","Data Normalization","Data Validation","Anomaly Tracking","Spreadsheet Tools",[761,762,763],{"id":129,"name":130},{"id":132,"name":193},{"id":132,"name":195},{"id":765,"title":766,"alternativeTitles":767,"slug":782,"jobPostId":765,"description":783,"isReformated":94,"applyUrl":784,"company":57,"companyOption":785,"locations":786,"listingDate":788,"listingSite":90,"isRemote":25,"requirements":789,"responsibilities":790,"status":93,"expiryDate":28,"isGoogleIndexed":94,"summary":791},"114bb0ed-b331-4b39-bd5d-9c3bdb427797","EA-Client Support Specialist",[768,769,770,771,572,772,773,774,775,776,777,778,779,780,781],"Client Support Specialist - Political Tech","Fundraising Software Support Specialist","Nonprofit CRM Support Specialist","Political Campaign Tech Support","Bonterra Fundraising Support","NGP8 Client Success Specialist","VAN Support Engineer","VoteBuilder Technical Support","CRM Support Specialist - Nonprofits","Email Tools Support Specialist - Advocacy","Client Success Manager - Political Software","Technical Support Representative - Advocacy Tech","Customer Success Specialist - Union Software","Advocacy Technology Support","ea-client-support-specialist-114bb0ed-b331-4b39-bd5d-9c3bdb427797","Employment Type: Full time\n\n\u003Cp style=\"text-align:left\">Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003Cspan>Your primary responsibility will be to deliver exceptional customer support through \u003C/span>\u003Cspan>email, chat, and phone channels, ensuring seamless and positive experiences for \u003C/span>\u003Cspan>users of Bonterra's tools. You will collaborate closely with internal teams, swiftly \u003C/span>\u003Cspan>addressing technical issues and escalating concerns when necessary. Your keen \u003C/span>\u003Cspan>attention to detail and knack for problem-solving will be invaluable as you cultivate \u003C/span>\u003Cspan>collaborative relationships within our support team and across departments, all \u003C/span>\u003Cspan>while championing Bonterra Tech's mission. If you are driven by a commitment to \u003C/span>\u003Cspan>customer satisfaction, possess a strong technological aptitude, and find fulfillment \u003C/span>\u003Cspan>in making a positive impact, this is the perfect opportunity for you to thrive! \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>What you’re good at:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have used Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic\u003C/p>\u003C/li>\u003Cli>\u003Cp>You’re detail-oriented, great at following up and don’t let things slip through the cracks.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Responsibilities:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>Provide exceptional customer support across email, chat, and phone channels. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Swiftly and accurately address customer inquiries with professionalism. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Exemplary attention to detail to swiftly identify and escalate technical issues to internal support teams. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Ensure timely ticket escalation to appropriate departments. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrate a passion for Bonterra Tech and possess strong technological aptitude, willing to collaborate with various organizations seeking assistance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn. \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Skills and Qualifications:\u003C/b> \u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with CRM tools such as Salesforce, ZenDesk, Intercom, Five9, or Vonage is advantageous. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Bonterra Product Knowledge: Familiarity with Bonterra’s software solutions, specifically EveryAction and Salsa, is a bonus. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Proficiency or familiarity with a coding language such as HTML/CSS or SQL is \u003Cspan>advantageous. \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>Previous experience in teaching or training, including mentoring, tutoring, and/or software support. \u003C/p>\u003C/li>\u003C/ul>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cdiv>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003Cp>\u003Cb>\u003Cspan>\u003Ci>This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.\u003C/i>\u003C/span>\u003C/b>\u003C/p>\u003C/div>\u003C/div>\u003C/div>\u003C/div>\u003Cp>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Compensation\u003C/span>\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>US Base Salary: $58,700\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Our Culture:\u003C/b> At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.\u003C/p>\u003Cp>\u003Cbr />\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/EA-Client-Support-Specialist_R2025-0326",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[787],{"city":28,"region":28,"country":34},"2025-09-03T00:00:00Z","Candidates must have at least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Experience using Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder is required, along with excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, and a willingness to learn. A professional phone manner, patience, self-motivation, a demonstrated work ethic, and attention to detail are essential. Familiarity with CRM tools like Salesforce, ZenDesk, Intercom, Five9, or Vonage, and proficiency in HTML/CSS or SQL are advantageous. A minimum of 1 year of customer service experience is required.","The EA-Client Support Specialist will deliver exceptional customer support via email, chat, and phone, ensuring positive user experiences. They will collaborate with internal teams to address technical issues and escalate concerns promptly. Responsibilities include cultivating collaborative relationships within the support team and across departments, and championing Bonterra Tech's mission by assisting various organizations. The role involves swift and accurate addressing of customer inquiries, identifying and escalating technical issues with attention to detail, and ensuring timely ticket escalation.",{"employment":792,"compensation":794,"experience":795,"visaSponsorship":798,"location":799,"skills":800,"industries":803},{"type":793},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":28,"details":28},{"experienceLevels":796},[797],{"id":176,"name":177,"description":232},{"type":107},{"type":107},[598,599,600,601,602,603,801,605,606,802,608,609,610,611,612],"Collaboration","Compliance Tools",[804,805,806,807],{"id":129,"name":130},{"id":132,"name":193},{"id":132,"name":617},{"id":132,"name":808},"Labor Unions",{"id":810,"title":766,"alternativeTitles":811,"slug":823,"jobPostId":810,"description":824,"isReformated":94,"applyUrl":825,"company":57,"companyOption":826,"locations":827,"listingDate":788,"listingSite":90,"isRemote":25,"requirements":829,"responsibilities":830,"status":93,"expiryDate":28,"isGoogleIndexed":94,"summary":831},"2f151f08-9139-4719-bfec-ef631ed618b2",[812,769,771,813,572,814,815,816,775,817,818,819,820,821,822],"Client Success Specialist - Non-Profit Tech","Non-Profit CRM Support Specialist","Salsa CRM Support Engineer","NGP8 Client Success Manager","VAN Software Support Analyst","Bonterra Fundraising Tools Specialist","Client Support Engineer - Advocacy Tech","Technical Account Manager - Non-Profit","Customer Success Advocate - Political Tech","CRM Support Specialist - Union Tech","Email Tools Support Specialist - Campaigns","ea-client-support-specialist-2f151f08-9139-4719-bfec-ef631ed618b2","Employment Type: Full time\n\n\u003Cp style=\"text-align:left\">Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Your primary responsibility will be to deliver exceptional customer support through email, chat, and phone channels, ensuring seamless and positive experiences for users of Bonterra's tools. \u003C/span>\u003Cspan>You will\u003C/span>\u003Cspan> collaborate closely with internal teams, swiftly addressing technical issues and escalating concerns when necessary. Your keen attention to detail and knack for problem-solving will be invaluable as you cultivate collaborative relationships within our support team and across departments, all while championing Bonterra Tech's mission. If \u003C/span>\u003Cspan>you are\u003C/span>\u003Cspan> driven by a commitment to customer satisfaction, \u003C/span>\u003Cspan>possess\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>a strong\u003C/span>\u003Cspan> technological aptitude, and find fulfillment in making a positive impact, this is the perfect opportunity for you to thrive!\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>What you’re good at:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>You are passionate about progressive causes, are good with technology, and are willing to work with lots of different organizations that need our help.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have used Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.\u003C/p>\u003C/li>\u003Cli>\u003Cp>You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic\u003C/p>\u003C/li>\u003Cli>\u003Cp>You’re detail-oriented, great at following up and don’t let things slip through the cracks.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan>\u003Cspan> \u003C/span> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Responsibilities:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Provide exceptional customer support across email, chat, and phone channels. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Swiftly and accurately address customer inquiries with professionalism. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Exemplary attention to detail to swiftly \u003C/span>\u003Cspan>identify\u003C/span>\u003Cspan> and escalate technical issues to internal support teams. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Ensure \u003C/span>\u003Cspan>timely\u003C/span>\u003Cspan> ticket escalation to \u003C/span>\u003Cspan>appropriate departments\u003C/span>\u003Cspan>. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Cultivate collaborative relationships within the Customer Support team and across departments to effectively meet customer needs. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Demonstrate a passion for Bonterra Tech and \u003C/span>\u003Cspan>possess\u003C/span>\u003Cspan> strong technological aptitude, willing to collaborate with various organizations seeking \u003C/span>\u003Cspan>assistance\u003C/span>\u003Cspan>. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Exhibit excellent oral and written communication skills, coupled with robust critical thinking and logical problem-solving abilities, with a willingness to learn. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Skills and Qualifications:\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Minimum of 1 year of Customer Service experience, driven by a commitment to customer satisfaction. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Familiarity with CRM tools such \u003C/span>\u003Cspan>as\u003C/span>\u003Cspan> Salesforce, \u003C/span>\u003Cspan>ZenDesk\u003C/span>\u003Cspan>, Intercom, Five9, or Vonage is \u003C/span>\u003Cspan>advantageous\u003C/span>\u003Cspan>. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Bonterra Product Knowledge:\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Familiarity with Bonterra’s software solutions, specifically \u003C/span>\u003Cspan>EveryAction\u003C/span>\u003Cspan> and Salsa, is a bonus.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Proficiency\u003C/span>\u003Cspan> or familiarity with a coding language such as HTML/CSS or SQL is \u003C/span>\u003Cspan>advantageous\u003C/span>\u003Cspan>. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>\u003Cspan>Previous\u003C/span>\u003Cspan> experience in teaching or training, including mentoring, tutoring, and/or software support. \u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>This position is a part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000.\u003C/b>\u003C/p>\u003C/div>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Ci>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.\u003C/i>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Compensation\u003C/span>\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>US Base Salary: $58,700\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Our Culture:\u003C/b> At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.\u003C/p>\u003Cp>\u003Cbr />\u003Cb>Our comprehensive and competitive benefits include:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Generous Flexible Time Off (FTO) Policy\u003C/p>\u003C/li>\u003Cli>\u003Cp>Up to 15 paid company holidays including some commemorating social justice events and self-care\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid volunteer time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Resources for savings and investments\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Paid sick leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Health, vision, dental, and life insurance with additional access to health and wellness programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Opportunities to learn, develop, network, and connect\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Ci>\u003Cspan>Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations\u003C/span>\u003C/i>\u003Ci>\u003Cspan> and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.\u003C/span> \u003C/i>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cb>Candidate Accommodations\u003C/b>\u003C/p>\u003Cp>\u003Cspan>If you require assistance due to a disability in the application or recruitment process, please submit a request \u003C/span>\u003Ca href=\"http://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u\" target=\"_blank\">here\u003C/a>\u003Cspan>.\u003C/span>\u003C/p>\u003Cp>____________________________________________________________________________________\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Ci>We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.\u003C/i>\u003C/p>","https://bonterra.wd1.myworkdayjobs.com/bonterratech/job/Remote-United-States/EA-Client-Support-Specialist_R2025-0359-2",{"id":56,"name":57,"urlSafeSlug":57,"logo":58},[828],{"city":28,"region":28,"country":34},"Candidates must have at least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Experience using Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder, or their competitors, is required. Excellent oral and written communication skills, strong critical thinking and logical problem-solving abilities, a professional phone manner, and a demonstrated work ethic are essential. A minimum of 1 year of customer service experience is required, and familiarity with CRM tools like Salesforce, ZenDesk, Intercom, Five9, or Vonage is advantageous. Proficiency or familiarity with HTML/CSS or SQL is also beneficial, as is previous experience in teaching or training.","The EA-Client Support Specialist will provide exceptional customer support through email, chat, and phone, ensuring seamless user experiences. They will collaborate with internal teams to address technical issues and escalate concerns promptly. Responsibilities include cultivating collaborative relationships, demonstrating a passion for Bonterra Tech's mission, and possessing strong technological aptitude to assist various organizations.",{"employment":832,"compensation":834,"experience":835,"visaSponsorship":839,"location":840,"skills":841,"industries":842},{"type":833},{"id":98,"name":99,"description":227},{"minAnnualSalary":28,"maxAnnualSalary":28,"currency":28,"details":28},{"experienceLevels":836},[837,838],{"id":744,"name":745,"description":746},{"id":176,"name":177,"description":232},{"type":107},{"type":107},[598,599,600,601,602,603,801,605,606,802,608,609,610,611,612],[843,844,845,846],{"id":129,"name":130},{"id":132,"name":193},{"id":132,"name":617},{"id":132,"name":619},["Reactive",848],{"$ssite-config":849},{"env":850,"name":851,"url":852},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",855],{"company-Bonterra":-1,"company-jobs-6a9e4f6a-bcc9-41e4-8932-92bbae4c5d72-carousel":-1},"/company/Bonterra",{}]