Customer Success Executive

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AI TechnologyIndustries

Requirements

Candidates must have a BA/BS or equivalent education and extensive experience leading large-scale digital business transformations as a trusted advisor to C-level executives. Expertise in governance, strategy, and cross-functional execution with a proven track record of scalable success is required. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also necessary.

Responsibilities

The Customer Success Executive will provide strategic leadership and execution for post-sales activities in key accounts, accelerating customer success and ensuring predictable renewals. Responsibilities include partnering with C-level executives, guiding business transformation, fostering collaboration, identifying and mitigating risks, driving key performance indicators like adoption and satisfaction, aligning roadmaps, advocating for innovation, and setting success metrics with customers.

Skills

Customer Success

Account Management

Relationship Management

Business Transformation

Strategic Planning

Risk Mitigation

Cloud Computing

AI Technology

C-Level Engagement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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