Job Description: Head of Customer Success

Salary: $160,000 - $280,000/year (US) | $180,000 - $230,000/year (Colorado) + bonus + equity + benefits.

Location Type: Remote (within the US)

Employment Type: Full-Time

Position Overview

Join Vetcove, a growing company revolutionizing how veterinarians purchase supplies. Our eCommerce and mobile platforms allow veterinary practices to compare and buy from all their vendors in one place. We serve over 17,000 veterinary hospitals, supporting tens of thousands of veterinarians and millions of animals annually. Vetcove is a Y Combinator and venture-backed growth stage company aiming to modernize the $50B+ animal health industry. We help veterinary organizations maximize time spent on patient care by streamlining the procurement process.

The Head of Customer Success will manage key commercial relationships with Vetcove's largest animal health pharmaceutical manufacturer partners (e.g., Zoetis, Boehringer Ingelheim). This role involves leading a high-performing team responsible for critical sales and marketing functions for these partners. You will frequently present to and interact with decision-makers at these organizations, requiring confidence and composure in high-stakes environments.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced, dynamic setting. You will foster the growth and professional development of your team, working collaboratively to drive value and maintain/grow these critical partnerships.

Responsibilities

• Team Management: Manage a team of 8-10 individuals focused on supporting Vetcove's largest manufacturer partners.
• Strategic Development: Assist in developing, implementing, and measuring the effectiveness of various initiatives in collaboration with the team and partners.
• Client Engagement: Travel up to 25% to clients for in-person business reviews and strategy sessions, building strong trust.
• Feedback Integration: Gather feedback to inform Vetcove's commercial strategy and development priorities.
• Client Material Review: Assist in outlining and reviewing client-facing materials created by the team, including proposals, results decks, and Quarterly Business Reviews (QBRs).
• Process Optimization: Continually iterate on team processes to optimize performance.
• Account Management: Conduct regular account reviews to set achievable goals and assess performance across accounts.

Requirements

• 10+ years of experience in account management, relationship-based sales, or a similar field.
• Previous people management experience, leading a team of 3 or more.
• Proven track record of managing complex enterprise relationships.
• Eagerness to be involved in the details of ongoing projects, even in a high-level role.
• Strong attention to detail and project management skills.
• Interest in data analysis and quantitative problem-solving.
• Ability to adapt quickly and manage multiple concurrent responsibilities.
• Expertise in Microsoft Excel, PowerPoint, and Word.
• Positive attitude and a team-oriented mentality with excellent collaboration skills.
• Comfort working in a fast-paced environment.

Benefits (Full-Time Roles)

• 100% Remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k Contribution
• Employee Referral Program
• At-Home Office Setup Stipend
• Bi-Annual Company Retreats
• Open Vacation Policy
• Equity Options
• Monthly Team Events

Company Information

Vetcove is transforming the animal health industry by providing a centralized eCommerce and mobile platform for veterinary practices to manage their supply procurement. We are a fast-growing, well-funded company backed by prominent investors, dedicated to modernizing a significant market.