Director of Customer Success (Government)
Propelus$125,000 - $150,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Animal Health, eCommerce, Veterinary ServicesIndustries
Requirements
Candidates should possess over 10 years of experience in account management, relationship-based sales, or a similar field, with proven experience managing complex enterprise relationships. Previous people management responsibilities for a team of 3 or more is required, along with strong attention to detail, project management skills, and expertise in Excel, PowerPoint, and Word. An eagerness to be involved in project details, an interest in data and quantitative problem solving, and the ability to adapt quickly to manage concurrent responsibilities are essential. A positive attitude, team-based mentality, excellent collaboration skills, and comfortability in a fast-paced environment are also necessary.
Responsibilities
The Head of Customer Success will manage a team of 8-10 individuals supporting Vetcove's largest manufacturer partners, assisting in the development and implementation of strategies and proving their effectiveness. Responsibilities include traveling up to 25% to clients for in-person business reviews and strategy sessions to build strong trust, gathering feedback to inform commercial strategy and development priorities, and assisting in outlining and reviewing client-facing materials such as proposals, results decks, and QBRs. The role also involves continually iterating on team processes to optimize performance and conducting regular account reviews to set achievable goals and assess performance across accounts.
Skills
Customer Success Management
Team Management
Relationship Management
Sales Strategy
Marketing Strategy
Presentation Skills
Communication Skills
Problem-Solving
Fast-paced Environment Adaptation
Vetcove
Centralized platform for veterinary supply procurement
About Vetcove
Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.
Boston, MassachusettsHeadquarters
2015Year Founded
$51.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, HealthcareIndustries
51-200Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Home Office Stipend
Unlimited Paid Time Off
Company Equity
Risks
Emerging B2B marketplaces in Asia may challenge Vetcove's market position.
Dependence on distributor partnerships risks product availability if terms change.
Competitors offering lower commissions could attract distributors away from Vetcove.
Differentiation
Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.
The platform provides price comparison and analytics, aiding informed purchasing decisions.
Vetcove's commission-based model aligns its interests with veterinary practices' needs.
Upsides
Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.
Subscription models in pet care offer Vetcove recurring revenue opportunities.
Corporate veterinary group expansion increases demand for Vetcove's bulk order management.
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