Senior Manager, Customer Success
UserTestingSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, SaaSIndustries
Requirements
Candidates should possess a minimum of 3 years of experience in the healthcare industry, ideally in Customer Success or strategic customer-facing roles. A deep understanding of health system or provider group models and economics is necessary. The ideal candidate is a natural relationship builder, comfortable with ambiguity, operationally excellent, and motivated by improving mental healthcare access.
Responsibilities
The Senior Partner Success Associate will be responsible for ensuring the satisfaction of care partners and clinicians. This role involves creating engagement strategies for referring clinicians, preparing for executive meetings with partners, and building relationships with health systems, medical clinics, and strategic partners. Additionally, the associate will use data to identify growth opportunities and collaborate with internal teams to inform product and operations strategy.
Skills
Partner Success
Client Relationship Management
Cross-functional Collaboration
Strategic Planning
Healthcare Partnerships
Mental Health
Provider Engagement
Therapist Support
Headway
Connects patients with affordable mental health services
About Headway
Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.
New York City, New YorkHeadquarters
2019Year Founded
$318.1MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible Paid Time Off
Employee Assistance Program (EAP)
Training and professional development
Risks
Increased competition from platforms like BetterHelp and Talkspace.
Potential backlash from professionals feeling undervalued by Headway's platform.
Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.
Differentiation
Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.
Upsides
Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
Partnerships with Cigna and Blues plan to expand services to all 50 states.
Growing demand for telehealth services boosts Headway's market potential.
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