Senior Customer Success Manager at Orum

United States

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$120,000 – $120,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, SalesIndustries

Requirements

Based in the United States
5+ years of experience in a Customer Success role within a B2B SaaS environment
Proven success managing enterprise-level accounts and driving customer outcomes
Excellent written and verbal communication skills in English
Comfortable working independently and navigating ambiguity in a fast-moving environment
Strong bias toward proactive execution and ownership over reactive support
Hands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, HubSpot)
Confident using data to drive conversations, measure success, and guide strategic decisions
Deep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewal

Responsibilities

Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives
Help customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutions
Build deep relationships with key stakeholders, including executives, across your accounts
Identify risks early and rally internal teams to ensure successful outcomes
Stay up-to-date on Orum’s product and help customers adopt new features with confidence
Deliver consistent communication on customer health, goals, and progress
Create internal and external documentation, including customer success stories, onboarding templates, and best practices
Manage a portfolio of customers, driving retention and growth

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingAdoptionExpansionRenewalsStrategic AdvisorySuccess PlanningSales EnablementProduct ExpertiseAccount Management

Questions & Answers

Common questions about this position

What is the compensation for the Senior Customer Success Manager role?

The OTE (On-Target Earnings) is $120,000.

Is this a remote position?

Yes, Orum is a remote-first company.

What are the must-have qualifications for this role?

Candidates must be based in the United States, have 5+ years of experience in a Customer Success role within a B2B SaaS environment, proven success managing enterprise-level accounts, excellent communication skills, comfort working independently in a fast-moving environment, and hands-on experience with customer success and sales tools.

What is the mission of the Customer Success Team at Orum?

The Customer Success Team exists to empower customers to connect with their prospects—and each other—in a more personal, human way, partnering with them to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum.

What experience makes a strong candidate for this Senior Customer Success Manager position?

A strong candidate has 5+ years in B2B SaaS Customer Success, proven track record with enterprise accounts, excellent communication skills, ability to work independently in ambiguity, and proactive ownership, plus being based in the US.

Orum

Automates outbound calling for sales teams

About Orum

Orum provides a platform that simplifies outbound calling for inside sales teams. It uses AI technology to automate tasks like detecting voicemails, filtering out bad numbers, and navigating phone directories, allowing sales representatives to focus on having live conversations with potential clients. The system enables users to call multiple numbers at once and automatically records call outcomes in their CRM, which saves time and increases the number of interactions. Orum integrates with popular CRM and sales tools such as Salesforce, Outreach, and SalesLoft, creating a seamless workflow for sales teams. The platform is designed to help inside sales teams across various industries enhance their outreach and improve sales performance, operating on a subscription-based model that offers different service tiers.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

51-200Employees