[Remote] Senior Client Success Manager at EnergyHub

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Clean Energy, Utilities, Renewable EnergyIndustries

Requirements

Passion for working with clients and software products
Sound business judgment and keen commercial sense
Effective multi-tasker with great attention to detail
Quick learner and self-starter
Ability to communicate a variety of data-driven messages to varying audiences
Ability to build relationships effortlessly
Client-focused and consistently achieves results

Responsibilities

Handle key aspects of daily operation of demand response participation in CPUC/CAISO DR programs, including revenue modeling, enrollment and resource registration, market bidding, dispatch of grid services, post-event reporting, and executing ideas for program expansion
Proactively manage internal and external stakeholders to ensure customer enrollment and grid flexibility commitments are met
Facilitate regular progress updates with state agency counterparts, develop and deliver cadence reports, and ensure compliance with grant funding requirements and administrative tasks
Manage a portfolio of subcontractors to implement project scope and ensure timely exchange of administrative deliverables (e.g., invoices, monthly progress reports, device installations)
Support California market development in partnership with the regulatory affairs team, including participating in CAISO/CPUC working groups, trade organization committees, and agency proceedings by writing comments and partnering on advocacy efforts
Manage internal expectations and client priorities using business judgment to balance objectives, understand and drive client needs and growth targets, guide program design decisions, and partner on renewals and expansions
Creatively problem-solve and resolve operational challenges
Analyze and present key results, facilitate meetings, and deliver nuanced technical and data-driven messages to clients
Maintain consistent and frequent communication with stakeholders including clients and device partners to ensure efficient program implementation, review needs, and provide timely solutions and recommendations
Develop comprehensive knowledge of demand management, DERs, and drivers of program success

Skills

Key technologies and capabilities for this role

Client Relationship ManagementDemand ResponseProject DeliveryStakeholder ManagementRevenue ModelingMarket BiddingGrid ServicesCustomer EnrollmentProgram ManagementData-Driven CommunicationGrant Funding

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Client Success Manager role?

This information is not specified in the job description.

Is this Senior Client Success Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Senior Client Success Manager role?

The role requires sound business judgment, keen commercial sense, effective multi-tasking with great attention to detail, quick learning, self-starting ability, data-driven communication to varying audiences, effortless relationship building, client focus, and consistent achievement of results.

What is the company culture like at EnergyHub for this role?

The culture emphasizes collaboration across sales, product, engineering, and customer acquisition teams, being a trusted advisor to clients, and partnering with regulatory affairs for market development.

What makes a strong candidate for the Senior Client Success Manager position?

A strong candidate has a passion for working with clients and software products, exercises sound business judgment, builds relationships effortlessly, communicates data-driven messages effectively, and consistently achieves results as a quick learner and self-starter.

EnergyHub

Manages distributed energy resources for utilities

About EnergyHub

EnergyHub helps utility companies manage the complexities of the energy grid, especially with electric vehicles (EVs) and distributed energy resources (DERs). Their main product, the Distributed Energy Resource Management System (DERMS) platform, uses artificial intelligence to optimize energy control at the grid edge, including features like Managed Charging for EVs. EnergyHub stands out by integrating with a wide range of partners and leveraging resources from its parent company, Alarm.com. The goal is to provide advanced grid services that enhance utility operations and customer satisfaction.

New York City, New YorkHeadquarters

2007Year Founded

$30.7MTotal Funding

GRANTCompany Stage

Automotive & Transportation, EnergyIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Parental Leave

Gym Membership

Tuition Reimbursement

Risks

Increased competition from DERMS providers like AutoGrid and Enbala.

Rapid AI advancements may require significant investment to stay competitive.

Potential regulatory changes in California could impact virtual power plant profitability.

Differentiation

EnergyHub's DERMS platform optimizes grid edge management with AI technology.

The Managed Charging feature for EVs reduces infrastructure costs for utilities.

EnergyHub's deep partner ecosystem enhances its competitive edge in the energy market.

Upsides

Acquisition of Kapacity.io enhances demand-side flexibility in Europe.

Partnership with FranklinWH expands virtual power plant capabilities and customer engagement.

$1.5M grant supports virtual power plant expansion, focusing on low-income families.

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