[Remote] Senior Client Success Manager at EnergyHub

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Passion for working with clients and software products
Sound business judgment
Keen commercial sense
Effective multi-tasker with great attention to detail
Quick learner and self-starter
Ability to communicate data-driven messages to varying audiences
Ability to build relationships effortlessly
Client-focused
Consistent achievement of results

Responsibilities

Handle key aspects of the daily operation of demand response participation in CPUC/CAISO DR programs including revenue modeling, enrollment and resource registration, market bidding, dispatch of grid services, post-event reporting and executing creative ideas for program expansion
Proactively manage internal and external stakeholders to ensure that all customer enrollment and grid flexibility commitments are met
Facilitate regular progress updates with state agency counterparts, develop and deliver cadence reports, and ensure compliance with a robust set of funding requirements and administrative tasks
Manage a portfolio of subcontractors to implement key aspects of the project scope and ensure the timely exchange of administrative deliverables (e.g., invoices, monthly progress reports, device installations)
Support EnergyHub’s California market development in partnership with the EnergyHub regulatory affairs team, for example participate in CAISO/CPUC working groups, trade organization committees and select agency proceedings, often by writing comments and partnering on advocacy efforts with other companies, to create favorable rules for DR/DER participation
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
Spend time understanding and driving clients’ needs and growth targets and guiding them through key decisions to design programs that align with these targets
Partner with Market Development to assist on successful renewals and expansions in your accounts
Creatively problem-solve when difficult situations arise and resolve operational challenges
Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Develop a comprehensive knowledge of demand management, DERs, and the drivers of program success

Skills

EnergyHub

Manages distributed energy resources for utilities

About EnergyHub

EnergyHub helps utility companies manage the complexities of the energy grid, especially with electric vehicles (EVs) and distributed energy resources (DERs). Their main product, the Distributed Energy Resource Management System (DERMS) platform, uses artificial intelligence to optimize energy control at the grid edge, including features like Managed Charging for EVs. EnergyHub stands out by integrating with a wide range of partners and leveraging resources from its parent company, Alarm.com. The goal is to provide advanced grid services that enhance utility operations and customer satisfaction.

New York City, New YorkHeadquarters

2007Year Founded

$30.7MTotal Funding

GRANTCompany Stage

Automotive & Transportation, EnergyIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Paid Parental Leave

Gym Membership

Tuition Reimbursement

Risks

Increased competition from DERMS providers like AutoGrid and Enbala.

Rapid AI advancements may require significant investment to stay competitive.

Potential regulatory changes in California could impact virtual power plant profitability.

Differentiation

EnergyHub's DERMS platform optimizes grid edge management with AI technology.

The Managed Charging feature for EVs reduces infrastructure costs for utilities.

EnergyHub's deep partner ecosystem enhances its competitive edge in the energy market.

Upsides

Acquisition of Kapacity.io enhances demand-side flexibility in Europe.

Partnership with FranklinWH expands virtual power plant capabilities and customer engagement.

$1.5M grant supports virtual power plant expansion, focusing on low-income families.

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