[Remote] Senior Customer Success Manager at UserTesting

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Insight, Customer Experience, Product Development, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessRelationship ManagementAdoptionValue RealizationQBRsSuccess PlansEnablementBest PracticesProduct RoadmapsCustomer Health MonitoringCustomer Engagement

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

The role requires 5–7 years in Customer Success, Account Management, or a related SaaS role, with experience managing enterprise or large-scale accounts. Additional needs include a strong understanding of SaaS, customer success strategies, and CX/UX practices, plus skills in communication, relationship-building, problem-solving, and project management.

What salary or compensation does this position offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the company culture like at UserTesting?

UserTesting features a passionate group focused on transforming how companies understand and connect with their customers, with a customer-first mindset in a fast-paced, dynamic environment.

What makes a strong candidate for this role even if they don't meet every requirement?

Candidates with a proven track record of driving adoption, retention, and revenue growth, plus familiarity with customer success tools like Salesforce or Planhat, stand out. The company encourages applications even if you don't meet 100% of the criteria.

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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