Customer Value Manager – Public Sector (Remote) at Crowdstrike

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Public SectorIndustries

Requirements

Minimum of 5 years of experience in related, customer-facing functional role (e.g. consulting, finance, business growth, strategy). Experience in enterprise sales and operations is a plus
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights
Proficiency in cash flow and ROI financial

Responsibilities

Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers
Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs)
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition

Skills

Key technologies and capabilities for this role

Customer Value ManagementExecutive Business ReviewsPartnership Success ReviewsValue PropositionCybersecurityStrategic PlanningPresentationsAccount ManagementSales Operations

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with up to 25% travel required, and candidates should be in the PST or MST time zone in North America.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities of a Customer Value Manager?

Key responsibilities include supporting field sales in new business acquisition, account retention, and ARR growth; conducting Flex Value Proposals, Business Value Assessments, Executive Business Reviews, and Partnership Success Reviews; and collaborating with customers and account teams to create value roadmaps.

What is CrowdStrike's company culture like?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, with a focus on limitless passion, relentless innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Customer Value Manager role?

Strong candidates have experience supporting sales in customer acquisition and retention, deep knowledge of customer goals and pain points, and the ability to collaborate across account teams while leading value discussions and presentations.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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