[Remote] VP Strategic Accounts, Client Success at Maven Clinic

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital Health, TelemedicineIndustries

Requirements

15+ years of experience in account management or client success

Responsibilities

Lead, inspire, and mentor a high-performing team, fostering a culture of excellence, collaboration, accountability, and continuous learning
Drive performance and growth of the global Book of Business, including enrollments, retention, upsells, and advocacy
Define operational metrics for the team, establish regular business reviews, and maintain rigor around KPIs
Gather, analyze, and leverage customer feedback and insights to identify trends, improve processes, and drive product and service enhancements; champion client priorities with senior leadership
Optimize the Customer Lifecycle by leveraging data and analytics to manage resource allocation, identify needs, and refine client segmentation service strategy, ensuring effectiveness as the company scales
Manage client escalations by collaborating with cross-functional teams to achieve quick resolutions that demonstrate commitment to member satisfaction
Act as a strategic client advisor by building relationships with key decision makers and consultants, and developing and executing a stakeholder engagement strategy
Lead the growth team by representing client success in new business discussions, forging strong relationships with Payer/Channel/Consulting leads, establishing client growth strategy, identifying trends across existing clients to drive new logo sales, and partnering with Growth Enablement to support upsells/renewals
Evaluate the staffing model, motivate the team to deliver against growth goals, and identify efficiency opportunities as the company scales

Skills

Key technologies and capabilities for this role

Client SuccessAccount ManagementTeam LeadershipStrategic AccountsEmployer Relations

Questions & Answers

Common questions about this position

What is the reporting structure for the VP Strategic Accounts, Client Success role?

The role reports directly into the SVP, Client Success.

What are the main responsibilities of this position?

Responsibilities include team leadership and management, performance and growth of the global Book of Business through enrollments, retention, upsells, and advocacy, performance tracking and reporting with KPIs, and gathering client feedback and insights to improve processes.

What skills or qualities are essential for success in this role?

Key qualities include navigating complexity, building trusted client, team, and cross-functional relationships, evaluating staffing models, motivating teams to meet growth goals, and identifying efficiency opportunities.

What is the company culture like at Maven Clinic?

Maven has an award-winning culture focused on excellence, collaboration, accountability, and continuous learning, with over 30 workplace awards including Fortune Best Workplaces and Great Place to Work certifications.

Is the salary or compensation specified for this VP role?

This information is not specified in the job description.

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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