[Remote] Principal Customer Success Manager at Atlan

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of experience in Customer Success, Consulting, or Data
Experience managing complex enterprise or strategic accounts
Strong understanding of the modern data stack ecosystem
Ability to quantify value (revenue, cost, risk) and co-create success plans
Proven ability to engage and influence senior decision-makers and economic buyers
Comfortable discussing data architecture, integrations, and workflows
Results orientation with demonstrated success driving adoption, retention, and measurable business impact
Must be based on the East Coast (US) to align with customer coverage and team collaboration

Responsibilities

Lead a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion
Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction
Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence
Partner with Product, Engineering, and GTM to translate customer insights into platform innovation
Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan
Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives
Ensure high engagement and measurable business impact across technical and business teams
Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale
Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach

Skills

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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