[Remote] Principal Customer Success Manager at Atlan

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data, AIIndustries

Requirements

10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts
Strong understanding of the modern data stack ecosystem
Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes
Proven ability to engage and influence senior decision-makers and economic buyers
Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly
Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments
Must be based on the East Coast (US) to align with customer coverage and team collaboration

Responsibilities

Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion
Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction
Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence
Partner with Product, Engineering, and GTM to translate customer insights into platform innovation
Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan
Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives
Ensure high engagement and measurable business impact across technical and business teams
Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale
Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach

Skills

Key technologies and capabilities for this role

Customer SuccessData GovernanceActive Metadata PlatformROI MeasurementStrategic PartnershipData StrategyEnterprise Account ManagementExecutive Stakeholder ManagementAdoption DrivingAI-Powered Data

Questions & Answers

Common questions about this position

Is this role remote?

Yes, the role is remote.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the key responsibilities for the Principal Customer Success Manager?

Key responsibilities include managing a portfolio of 5–8 largest customers to drive adoption and ROI, building executive relationships with CDOs and CIOs, advancing data governance, and shaping Atlan’s product roadmap with customer insights.

What kind of customers will I work with in this role?

You will manage a focused portfolio of 5–8 of Atlan’s largest customers, including Fortune 500 leaders, hyper-growth startups, and enterprises across industries like automotive, healthcare, and finance.

What makes a strong candidate for this Principal Customer Success Manager role?

Strong candidates should excel as trusted advisors in data and AI strategy, build executive relationships with senior stakeholders like CDOs and CIOs, drive customer adoption and measurable ROI, and partner effectively on change management and product innovation.

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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