Sales-Assist Representative I (12-Month Contract)

Salary: ₹3.4M - ₹5.1M Location Type: Remote Employment Type: Full-Time Job Posted: 04/01/2025 Location: India

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About Zapier

We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Intercom, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

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Position Overview

We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. This position is for a 12-month contract as part of a pilot program based in India. Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.

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Requirements

• Location: You are located in India and able to work approximately 9:00 pm - 6:00 am IST.
• Experience: 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
• Sales Velocity: Able to work a high-velocity sales queue for prolonged periods of time in your day (Live Chat).
• Experimental Mindset: You’re experimental and have the ability to test ideas rapidly and contribute to multiple sales projects.
• Technical Aptitude: You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
• Self-Management: Self-managing and a high degree of agency to manage your calendar, pipeline, and hit quotas.
• Communication: Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.

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Responsibilities

As a Sales-Assist Representative I, you will have 3 main responsibilities:

• Showcase Zapier as a potential solution for teams and businesses through multiple mediums:
  • On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Intercom.
  • The rest will be split between calls and emails.
  • You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers.
  • You’ll educate the user on use-cases to help inspire more ways they can automate within their business.
  • You’ll lead them from interest, to learning more about our product to purchase.
  • Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
• Create a Sales Pipeline for multiple motions:
  • Through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
• Maintain feedback loops back into the rest of the organization:
  • Identifying learnings and insights to share internally.

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Our Commitment to Applicants

• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

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Application Instructions

Please refer to the application portal for specific instructions on how to apply.