Senior Sales Support Strategist

Employment Type: Full-time

Position Overview

At Cars Commerce, we are dedicated to simplifying the car buying and selling experience. We leverage our leading marketplace, Cars.com, industry-leading digital experience, Dealer Inspire, and trade and appraisal technology, AccuTrade, to enhance and drive local automotive retail. Our new Cars Commerce Media Network further solidifies our position as essential for success in the automotive industry.

We foster a collaborative environment where we "Rise Together," prioritizing people at every level. Our values include being "Open to All" for diverse thinking, "Caring to Challenge" and "Taking Ownership" for a competitive yet respectful spirit, and "Doing the Right Thing" with integrity. As a U.S. News & World Report Best Company to Work For in 2024, we are committed to an exceptional employee experience.

This role is crucial for supporting our sales organization during key customer engagements. Reporting to the Director of Customer Experience and Retention, the Senior Sales Support Strategist will combine storytelling, business acumen, and cross-functional coordination to drive customer retention, growth, and satisfaction across our Marketplace, Website Solutions, and Accutrade products.

Key Responsibilities

• Assist Account Executives in tailoring value propositions to the appropriate stakeholders at the right times, particularly during Quarterly Business Reviews (QBRs), RFP responses, and interventions for at-risk accounts.
• Partner with Commercial Channel Leaders and Account Executives to ensure strategic customer meetings, including QBRs, RFP presentations, and renewal conversations, are scheduled and optimized for success.
• Collaborate with Product Marketing and Sales Enablement to develop and maintain strategic account templates, case studies, and value realization frameworks that align with customer business outcomes.
• Track and support the execution of action plans for high-priority accounts, ensuring alignment and readiness by working closely with internal teams.
• Develop and implement repeatable processes and playbooks to scale strategic sales support across the entire sales organization.

Qualifications

• Experience: 5+ years in Sales Support, Sales Enablement, Customer Success, Strategic Consulting, or a related B2B function.
• Skills:
  • Strong business storytelling abilities and experience crafting persuasive content for C-level and senior stakeholders.
  • Ability to quickly grasp complex products and customer use cases, simplifying them into clear, outcome-focused messaging.
  • Exceptional project management and organizational skills with a keen attention to detail.
  • Collaborative and service-oriented mindset, with a proven track record of supporting sales teams in high-stakes situations.
• Tools: Proficient in PowerPoint/Google Slides. Experience with Salesforce, Seismic, or similar tools is a plus.

Preferred Qualifications

• Experience in SaaS, marketplaces, or automotive technology.

Salary Range

$80,100.00 - $98,100.00

Company Information

Cars Commerce is a leader in simplifying the automotive retail experience through its comprehensive suite of products and services, including Cars.com, Dealer Inspire, and AccuTrade. We are committed to innovation, customer success, and fostering a positive and collaborative work environment.

Benefits

Our Comprehensive Benefits Package includes:

• Medical
• Dental