Senior Manager, Digital Sales (Remote, Texas)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided in the description)

The Zebra is revolutionizing how connected consumers research and shop for insurance. We are seeking a visionary and execution-focused Senior Agency Manager, Digital & Chat to lead the evolution of our digital engagement channels across web, mobile, chat, and social. In this role, you will shape and execute the roadmap for AI-enabled customer interactions, champion cross-functional collaboration, and optimize digital customer journeys to enhance satisfaction and drive conversions. The ideal candidate blends strategic thinking with technical acumen and thrives in fast-paced, cross-functional environments.

Requirements

• 5–7+ years of experience in digital customer experience, product operations, or chat platform management, ideally in a fast-paced tech or agency setting.
• Proven track record implementing and optimizing AI-powered chat and live chat solutions at scale.
• Strong project management and vendor oversight skills.
• Ability to lead cross-functional initiatives from concept to execution.
• Analytical mindset with experience tracking KPIs and using insights to drive strategy and improvements.
• Excellent communicator with the ability to translate between technical and non-technical stakeholders.

Responsibilities

• Develop and execute a multi-channel digital engagement roadmap across web, mobile, chat, and social platforms.
• Champion seamless digital user experiences to drive self-service, reduce friction, and support growth.
• Lead the implementation and continuous optimization of AI-driven chatbots and live chat systems.
• Drive internal adoption, training, and performance of digital chat tools in partnership with data and engineering.
• Oversee vendor relationships and evaluate new technologies that support digital engagement goals.
• Act as a cross-functional connector between product, engineering, CX, marketing, and sales ops.
• Define and track KPIs like CSAT, NPS, containment rate, and conversion metrics to inform improvements.
• Use insights to test, iterate, and regularly audit digital touchpoints for quality and consistency.

Application Instructions

• The job description mentions an interview process consisting of a Recruiter Interview (30 mins). Further details on how to apply are not provided.

Company Information

• Company: The Zebra
• Culture: Intentionally strives to build diverse teams that feel inclusive for all. Motto: "All Stripes Welcome."
• Location: Remote (U.S.) with the option to work from the Austin, Texas office or a hybrid setup.