Growth Marketing Manager
TebraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Digital Engagement, Customer Experience, AI & Chat TechnologiesIndustries
Requirements
Candidates should possess 5–7+ years of experience in digital customer experience, product operations, or chat platform management, ideally within a fast-paced tech or agency setting. They must have a proven track record of implementing and optimizing AI-powered chat and live chat solutions at scale, along with strong project management and vendor oversight skills. Analytical thinking and the ability to track KPIs and use insights to drive strategy and improvements are also required, as is excellent communication skills to translate between technical and non-technical stakeholders.
Responsibilities
The Senior Manager, Digital Sales will develop and execute a multi-channel digital engagement roadmap across web, mobile, chat, and social platforms, championing seamless digital user experiences to drive self-service and reduce friction. They will lead the implementation and continuous optimization of AI-driven chatbots and live chat systems, oversee vendor relationships, and act as a cross-functional connector between product, engineering, CX, marketing, and sales ops. Furthermore, they will define and track KPIs like CSAT, NPS, containment rate, and conversion metrics to inform improvements, and regularly audit digital touchpoints for quality and consistency.
Skills
Digital Customer Experience
Product Operations
Chat Platform Management
AI-powered chat
Live chat solutions
Project Management
Vendor Oversight
Cross-functional Leadership
KPI Tracking
Data Analysis
Technical and Non-Technical Communication
The Zebra
Online platform for insurance quote comparison
About The Zebra
The Zebra operates in the insurance comparison market, helping consumers quickly find car and home insurance quotes. Users can enter their personal information and coverage needs on the platform, which then displays quotes from over 100 trusted insurance providers in about 90 seconds. This process allows individuals to compare rates side by side, making it easier to choose the best option without contacting multiple companies. Unlike many competitors, The Zebra offers this service for free, earning revenue through partnerships with insurance providers when users select a quote. The goal of The Zebra is to simplify the insurance shopping experience, providing transparency and saving consumers money.
Key Metrics
Austin, TexasHeadquarters
2012Year Founded
$246.7MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees