Support Specialist I (CT/ET)
User Interviews- Full Time
- Entry Level & New Grad
Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]
Kustomer is the industry-leading conversational CRM platform dedicated to perfecting every customer experience. Our platform is equipped with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline. Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable.
Today, Kustomer serves as the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen.
Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $200M in funding, backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to transform how people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company, securing $60M in capital from original partners Battery, Redpoint, and Boldstart Ventures, ensuring Kustomer’s continued growth and success.
Our Krew is comprised of passionate and collaborative individuals who are dedicated to enhancing the customer service experience for everyone. We actively seek individuals eager to learn and be challenged daily. Kustomer has a strong NYC presence and is a remote-friendly company, with Krew members located throughout the US and United Kingdom. We foster strong relationships, collaboration, and communication through regular team gatherings like KKO and Kamp Kustomer each year.
Our Customer Experience team is responsible for designing and delivering world-class experiences for our customers. We partner with our clients to understand their goals, drive value, and cultivate long-term relationships for mutual success. As a Technical Support Engineer, you will be customer-obsessed, demonstrating a strong sense of ownership and determination to achieve results. In this role, you will serve as the crucial link between Kustomer and the individuals who utilize our product.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.