[Remote] Revenue Enablement Manager, Retention & Expansion at Mural

United States

Mural Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Collaboration SoftwareIndustries

Requirements

Candidates should have over 3 years of sales enablement experience, preferably in a high-growth SaaS environment. Strong knowledge of sales retention, upsell/cross-sell, and customer lifecycle management is required. Proven experience collaborating with cross-functional teams such as Sales, Product, Marketing, Revenue Operations, and Customer Success is necessary. Proficiency in using AI tools for program design, workflow efficiency, and decision-making is also required, along with excellent communication, coaching, and facilitation skills. An innovative, outcome-driven mindset focused on measurable results and continuous learning is essential.

Responsibilities

The Revenue Enablement Manager will empower the sales team to excel in retaining and expanding business within existing accounts by designing and delivering programs, assets, and strategies. They will build and scale enablement programs focused on retention and expansion, leveraging best-in-class practices and customer insights. Responsibilities include designing, developing, and delivering sales enablement solutions, conducting skills gap analyses, and developing/implementing solutions to address identified gaps. The role involves developing and monitoring sales enablement metrics, coordinating and running programmatic sessions for new sales joiners, and monitoring sales objectives related to training. Additionally, they will coach sales teams on effective selling skills, product knowledge, and processes, and align with Revenue Operations, Product, and Marketing to ensure renewal and upsell strategies are operationalized and measured.

Skills

Sales Enablement
Retention Strategies
Expansion Strategies
Customer Success
Product Knowledge
Sales Training
Skills Gap Analysis
Sales Coaching
Negotiation
Complex Sales Cycles
Upselling
Cross-selling
Program Management

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$210.9MTotal Funding
SERIES_CCompany Stage
Enterprise Software, EducationIndustries
501-1,000Employees

Benefits

Competitive salary
Fully remote team
401(k)
Flexible time off
Company equity
Parental leave
Health insurance
End of Year closure
Fertility benefits
Flexible monthly stipend
Free premium Mural account

Risks

Competition from AI-powered tools by Microsoft and Google threatens market share.
Subscription model may suffer during economic downturns as businesses cut costs.
New brand and UI changes may not appeal to all existing users, risking churn.

Differentiation

Mural offers AI-powered features enhancing productivity and creative collaboration.
Partnership with Theta Lake provides unique compliance solutions for digital whiteboarding.
Mural's new brand identity and UI focus on intuitive and engaging user experiences.

Upsides

AI integration positions Mural as a leader in digital collaboration innovation.
Compliance solutions with Theta Lake cater to financial services' secure collaboration needs.
Winning Microsoft Partner of the Year boosts Mural's credibility and market reach.

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