Director, Strategic Accounts

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Insurance, Health TechnologyIndustries

Requirements

Candidates must possess at least ten years of experience in a commercially-oriented account management or sales role within the employee benefits sector, with deep health plan design and benefits knowledge. Experience advising employer clients on benefits strategy and cost performance is ideal. A strong commercial and managerial focus, proven results in achieving Net Revenue Retention (NRR) and upsell targets, and the ability to build strategic relationships with brokers and enterprise client leadership are essential. The role requires strong communication skills, the ability to articulate a vision, and problem-solving skills in ambiguous situations, along with a desire to work in a fast-paced startup environment.

Responsibilities

The Director, Strategic Accounts will manage a team responsible for retaining and upselling Mid-Market clients, ensuring clients have an excellent experience and achieve expected results. This involves partnering with the team to become trusted strategic advisors to clients on plan design, cost trends, and plan performance. Key responsibilities include driving improved Net Revenue Retention and other KPIs across the client portfolio, collaborating with Account Management, and working directly with sophisticated clients to resolve strategic problems. Additionally, the Director will collaborate with Product, Data, and technology teams to demonstrate Garner's value and ROI through customized presentations.

Skills

Account Management

Client Retention

Upselling

Team Management

Client Relationship Management

Strategic Planning

Healthcare Cost Trends

Plan Design

Sales

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

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