Regional Bussiness Development Manager at Ninja Van

Shah Alam, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, FreightIndustries

Requirements

7-10 years experience in freight forwarding industry
Business development marketing freight forwarding products
Pricing & Solutioning experience across carriers or consolidators
Operational experience managing full shipment journey
Strong Excel / Google suite / data management skills
Strong communication skills
Strong attention to detail
Ability to deal with ambiguity
Stakeholder Management
Proven customer Success & strong retention ability
Knowledge of CRM and FMS essential
Bachelor’s Degree

Responsibilities

Lead and manage the Malaysia Ninja Freight business unit with full commercial accountability
Drive acquisition of new clients and retention of existing accounts across Malaysia
Use market insights and data analytics to develop go-to-market strategies, optimize pricing, and drive commercial decisions
Act as the lead point of contact for key clients within Malaysia, ensuring high levels of customer satisfaction and long-term retention
Collaborate closely with Singapore and other regional teams (TH, ID) on cross-border deals
Ensure all opportunities are properly tracked and updated in the internal CRM (within fr8labs) to maintain data integrity and accurate forecasting
Collaborate with Operations, Solutions, and Procurement teams to develop end-to-end freight solutions tailored to client needs
Ensure timely and competitive quotation turnaround with strong value propositions
Support complex deal structuring, including international shipments, vendor management, and custom solutions
Liaise with regional agents, operations, and vendors to ensure seamless execution of shipments from origin to destination
Ensure all SOPs are followed on Fr8labs, including vendor onboarding, pricing, invoicing, and operational execution
Resolve operational or shipment issues proactively by leveraging freight forwarding expertise and cross-functional collaboration
Oversee the implementation and adherence to commercial SOPs covering the entire shipment lifecycle, from confirmation to delivery
Ensure accurate and timely onboarding of customers and vendors, and manage all commercial workflows via fr8labs/ CRM
Drive system adoption, CRM hygiene, and compliance across all stages of the sales and fulfillment process
Conduct market research to identify new business opportunities and industry trends
Analyze competitor and market conditions to develop strategies for business growth
Stay up-to-date on market trends and competitive activity
Identify and initiate quality business opportunities with new customers targeting SME and large size companies with decent size of logistics activities
Develop and implement sales strategies business development plans to achieve revenue and margin targets
Convert marketing generated leads into successful deals while proactively developing your own pipeline
Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and repeat business
Prepare and deliver sales presentations and proposals to prospective clients
Negotiate contracts and terms of agreements, aiming to maximize profitability while maintaining customer satisfaction
Collaborate closely with internal departments including operation, customer service, finance to ensure seamless execution of customer requirements
Find new opportunities through cold-calling or referrals

Skills

Key technologies and capabilities for this role

Business DevelopmentSalesAccount ManagementData AnalyticsCRMFreight ForwardingVendor ManagementPricing StrategyGo-to-Market StrategyCross-Border Logistics

Questions & Answers

Common questions about this position

What is the employment type for this Regional Business Development Manager role?

This is a Contract, Full-time position.

Is this role remote or based in a specific location?

The role is based in Malaysia.

What key skills are required for this position?

Key skills include data-driven decision making, sales and account management, freight forwarding expertise, market research and analysis, and proficiency with CRM systems like fr8labs.

What does the team structure look like for this role?

The role involves leading the Malaysia Ninja Freight business unit and collaborating closely with Singapore and other regional teams (TH, ID), as well as Operations, Solutions, Procurement, regional agents, and vendors.

What makes a strong candidate for this Regional Business Development Manager position?

Strong candidates will have experience in freight forwarding, data analytics for commercial decisions, sales strategies for SME and large companies, CRM proficiency, and the ability to manage cross-functional teams and complex deals.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees