[Remote] Director, Global Sales Operations at Thumbtack

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Sales Leadership Experience – 10+ years in Sales Strategy, Operations, or Success, including 5+ years leading multi-level teams (ideally analysts through senior managers)
Strategic Problem-Solving – Proven ability to design and execute strategy, with experience in top-tier consulting or high-growth tech environments
Analytical Rigor – Skilled at both big-picture strategy and hands-on data analysis, including root-cause diagnosis and insight validation
Operational Excellence – Track record of building and scaling processes that improve efficiency, quality, and customer experience while managing cost
Change Leadership – Experienced in transforming organizations, elevating talent, and driving cultural shifts toward high performance
Influence & Communication – Strong storyteller with data and strategy; adept at aligning cross-functional teams and influencing without formal authority
High-Growth Adaptability – Thrives in fast-changing environments, prioritizing effectively and moving with urgency to maximize impact

Responsibilities

Set Sales Strategy & Vision – Define and drive a clear sales strategy, with a strong focus on pro experience, while energizing cross-functional teams to deliver results
Advise Executives – Act as a trusted strategic partner to Thumbtack’s leadership, providing insights and aligning sales operations with broader company priorities
Champion Small Businesses – Advocate for pro needs with urgency, designing solutions that improve the end-to-end sales experience while balancing cost and sustainability
Optimize Operations – Conduct comprehensive analysis of processes, team performance, and workflows to identify improvements, then implement systems and rhythms that keep teams focused yet adaptable
Innovate with Gen AI – Lead adoption and continuous improvement of Gen AI solutions that scale and enhance sales and customer experiences
Measure & Improve Performance – Critically assess data to understand root causes and drive performance improvements
Lead & Develop Teams – Manage and coach a ~20-person team of analysts and managers, motivating them with clear vision and strategy while fostering growth and performance

Skills

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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