Professional Services Consultant

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Consumer SoftwareIndustries

Requirements

Candidates should possess a strong understanding of user behavior and how to improve user engagement through WalkMe, along with familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications. An analytical mindset is required, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.

Responsibilities

The Professional Services Consultant will design, build, and implement interactive experiences for customers to drive business impact, such as enhancing end-user onboarding and accelerating feature adoption. They will work closely with customer application owners to understand their business objectives and provide expert advice on WalkMe solutions. The Consultant will lead end-to-end WalkMe projects, collaborating with stakeholders to ensure successful delivery within scope and timeline, while also monitoring and analyzing WalkMe usage data and user feedback to identify optimization opportunities. Furthermore, they will conduct training sessions for customers, troubleshoot issues, foster cross-functional collaboration, and continuously learn about WalkMe and digital adoption technologies.

Skills

HTML

CSS

JavaScript

Data Analysis

User Engagement

Problem-Solving

Communication

Collaboration

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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