Implementation Consultant

About ResMed

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team.

Job Summary

We are seeking a dynamic and experienced Software Training and Implementation Consultant to join our Financial Implementation team. The ideal candidate will be responsible for delivering instructor-led training sessions, conducting workflow analysis, and providing expert guidance to clients on MatrixCare software. This role requires travel and strong self-prioritization skills.

Key Responsibilities

• Deliver Instructor-Led Training (remote, or onsite) to individual or groups of clients.
• Conduct MatrixCare Workflow Analysis and Build Sessions, assisting clients with product-related decisions and setups.
• Contact clients to determine their needs, gather pre-training information, and prepare for upcoming training sessions.
• Consult and audit client databases to ensure high software adoption and quality.
• Communicate with MatrixCare internal resources to resolve issues that arise during training.
• Contribute to Client Services and project team meetings.
• Build and maintain relationships with Key Clients.
• Collaborate with project team members, including Project Managers, Software Instructors, Implementation Consultants, Data Conversion Specialists, and Claims Enrollment Team.
• Identify client risk areas and assist the project team with risk resolutions.
• Demonstrate strong problem-solving and critical thinking abilities.
• Provide exceptional internal and external customer service.
• Guide clients through best practice recommendations.
• Support sales, marketing, development, and other Client Services teams with subject matter expertise and leadership.
• Lead Optimization services and actively contribute to training curriculum.
• Exhibit strong presentation, documentation, and communication skills.
• Work proactively with support and development teams on client software requests and product enhancements.
• Stay current with product releases and maintain strong product knowledge.

Qualifications

• Proven experience in delivering software training and implementation.
• Strong consulting skills and ability to audit client databases.
• Excellent problem-solving, critical thinking, and customer service skills.
• Ability to work independently and collaboratively with project teams.
• Strong presentation, documentation, and communication skills.
• Willingness to travel extensively, up to 75%.
• In-depth knowledge of MatrixCare software and its applications.

Preferred Skills

• Experience in the healthcare software industry and Financial software.
• Familiarity with MatrixCare or similar software solutions.
• Ability to lead and manage optimization services.