Implementation Specialist

Position Overview

The Implementation Specialist plays a vital role in ensuring the successful onboarding of clients by managing projects with precision, organization, and effective communication. This role operates independently with small to mid-sized projects from start to finish, shaping processes that directly improve customer success and operational efficiency, while also serving as a key support resource for complex Enterprise-level implementations.

Company Information

Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

Employment Type

Full-time

Compensation

• Salary: $34,000 - $43,000 a year

Location Type

• Information not provided

Key Responsibilities

• Independently manage Computer System Validation (CSV) client onboarding projects, ensuring each deployment meets quality and regulatory standards.
• Support enterprise-level implementations by coordinating logistics, tracking progress, and escalating roadblocks in partnership with the Lead Senior Implementation Manager or Implementation Manager.
• Draft and distribute weekly status reports, meeting minutes, and updates to the Book of Work; set agendas and coordinate stakeholder meetings.
• Maintain Risks, Assumptions, Issues, and Dependencies (RAID) logs, proactively following up on action items to keep projects on track.
• Establish and organize project folders and document repositories, serving as the lead document manager throughout the onboarding lifecycle.
• Track daily and weekly tasks, monitor deadlines, and identify risks early to ensure smooth, timely implementations.

Qualifications & Skills

• Demonstrated ability to learn technical concepts quickly; prior exposure to software implementations is a plus but not required.
• No Project Management Professional certification necessary; we value aptitude and willingness to grow.
• Familiarity with regulatory environments is welcome but not mandatory; we’ll provide meaningful training on compliance processes.
• Strong organizational skills and attention to detail, with the ability to follow and improve repeatable implementation steps.
• Proven collaborator who communicates effectively with cross-functional teams, stakeholders, and senior leaders.
• Analytical thinker who can manage task lists, prioritize work, and highlight risks or opportunities.

Education

• Bachelor’s degree or equivalent relevant experience

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account - with an eligible health care package.
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

Application Instructions

• Information not provided