Risk User Experience Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified (Implied to be competitive for the role)

Mercury is revolutionizing banking by simplifying financial workflows and providing powerful solutions. We’re seeking a Risk User Experience Manager to lead a team of risk experts, ensuring the trust and safety of our customers, partners, and ecosystem. This role focuses on making critical financial risk decisions while delivering best-in-class user experiences. The Risk User Experience team handles transaction limit requests, makes risk decisions on queued payments, and escalates suspicious behavior. As a people manager, you’ll scale the team through projects, product solutions, and operational rigor.

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A; and Evolve Bank & Trust; Members FDIC.

Requirements

• People Management Experience: 2+ years of experience in people management.
• Industry Experience: Experience working in banking, fintech, or other financial services in the risk space.
• Product Knowledge: Strong product sense and knowledge of banking products (e.g., ACH, International Wires, SWIFT, checks, and debit cards).
• Scaling Expertise: A track record of scaling operational teams and programs through process and tooling enhancements.
• Leadership Qualities: A highly motivated people leader, comfortable working within a high-risk environment under minimal supervision.
• Judgment & Escalation Handling: Extremely comfortable handling escalations and providing exceptional judgment in high-stakes situations.

Responsibilities

• Team Leadership: Hire, lead, and manage a team of risk experts.
• Performance Management: Set performance goals and monitor performance metrics at an individual and team level.
• Cross-Functional Collaboration: Work collaboratively with various teams to improve product, investigate technical issues, and fix bugs.
• Process Improvement: Identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology (tooling) improvements.
• Quality Assurance: Contribute to high standards on quality by conducting sampling and quality control reviews of key workflows.
• Operational Support: Provide guidance on complex, in-depth, cross-product investigations.

Application Instructions

• Not specified in the job description.