Mercury

Risk User Experience Manager

New York, New York, United States

Mercury Logo
$120,000 – $160,000Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Risk ManagementIndustries

Requirements

Candidates should possess at least two years of people management experience, along with experience working in banking, fintech, or other financial services within the risk space and a strong product sense with knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards.

Responsibilities

As a Risk User Experience Manager, you will hire and lead a team responsible for resolving user inquiries and making critical financial risk decisions, improve team efficiency and effectiveness by setting performance goals and monitoring performance metrics, work cross-functionally to improve product, investigate technical issues, and fix bugs, identify and drive forward opportunities to improve efficiency through training, process enhancements, and technology improvements, conduct sampling and quality control reviews of key workflows, and contribute to day-to-day operations by providing guidance on complex investigations.

Skills

Risk Management
User Experience
Product Sense
Banking Products (ACH, International Wires, SWIFT, Checks, Debit Cards)
Process Improvement
Training
Quality Control
Investigation

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

Key Metrics

San Francisco, CaliforniaHeadquarters
2017Year Founded
$146.8MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Health, dental, & vision
Custom equipment setup
401(K) matching
12+ weeks paid parental leave
Book budget
Wellness benefits
Grocery budget
Paid lunch
Personalized callsign
Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.
Integration challenges from the Teal acquisition could disrupt services.
Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.
The company provides integrated financial management tools, enhancing startup operational efficiency.
Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.
The acquisition of Teal enhances Mercury's financial management offerings for startups.
Mercury Personal expands market reach by attracting tech-savvy individuals.

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