Technical Solutions Lead

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

This role is critical for Arcadia, enabling the delivery of custom solutions for its largest and most advanced partners. The Technical Project Manager will define requirements, design solutions, and partner with various teams to implement these solutions, ultimately driving client retention, strategic growth, and financial success. This role reports to the SVP/GM of National Accounts and operates at the intersection of healthcare, data, and technology.

Requirements

• Deep familiarity with Arcadia’s core products, integration options, and configuration capabilities.
• Understanding of existing solutions implemented for advanced customers, including functionality and associated risks/issues.
• Ability to identify opportunities for improvements.
• Experience engaging in the implementation of custom solutions.
• Strong requirements gathering and documentation skills.
• Cross-functional coordination skills.
• Ability to translate technical capabilities into strategic business outcomes.

Responsibilities

• Solution Development: Define requirements, design solutions, and oversee the implementation of custom solutions for Arcadia’s largest clients.
• Stakeholder Management: Partner with Data Health, Data Engineering, and Research & Development functions.
• Client Engagement: Engage with clients to understand their needs and translate them into technical specifications.
• Documentation: Create and maintain clear and concise technical documentation.
• Risk Management: Identify and mitigate potential risks associated with custom solutions.
• Strategic Alignment: Align solutions with Arcadia’s overall product development roadmap and client feedback.
• Team Collaboration: Coordinate efforts across multiple teams, including engineering, product, and sales.
• Performance Monitoring: Track progress and ensure solutions are delivered on time and within budget.

Success Metrics

3 Months:

• Gain familiarity with Arcadia’s products and solutions.
• Participate in the implementation of 1-2 configurations/enhancements.

6 Months:

• Independently lead solution development initiatives of moderate complexity.
• Serve as the accountable owner for these solutions.
• Refine internal documentation/templates.

12 Months:

• Lead delivery of high-complexity bespoke solutions.
• Serve as a strategic advisor to customer management and sales teams.
• Contribute to the maturation of the team’s approach to managing tailored client work.

Company Information

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Application Instructions

• Not specified in the provided text.