Technical Adoption Specialist

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the Opportunity

Join our Field Services vertical as a Technical Adoption Specialist to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Implementation Team Lead, you'll play a dual role in ensuring seamless onboarding and long-term success for our clients. This hybrid position combines the technical precision and personalized support of a Special Services Specialist with the strategic onboarding and adoption responsibilities of a Customer Adoption Manager.

The ideal candidate is a proactive problem-solver who thrives in cross-functional environments and is passionate about delivering exceptional customer experiences from day one through full product adoption.

Responsibilities

• Lead implementation activities including configuration, branding, training, and testing for new clients.
• Partner with Sales, Training, and Solutions Engineering to align onboarding strategy with client goals.
• Drive early-stage adoption through structured 30/60/90-day engagement plans.
• Monitor customer health and usage metrics to identify risks and opportunities.
• Serve as a strategic advisor to clients, ensuring they realize full value from the platform.
• Manage data conversions and migrations (e.g., QBD to QBO) with accuracy and efficiency.
• Provide Tier I/II support for escalated onboarding issues and coordinate with Product and Support teams for resolution.
• Document and maintain detailed records of customer interactions and technical implementations.
• Assist in the development of internal tools and resources to streamline onboarding and support processes.
• Support internal training and mentoring for junior onboarding or support team members.

Compensation

• The average base salary pay range for this position is $50,000 to $55,000
• May be considered for a discretionary annual bonus

Location

You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team. #LI-Remote

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• 3–5 years of experience in customer onboarding, implementation, or technical support roles.
• Strong understanding of SaaS platforms, CRM systems, and data migration tools.
• Excellent communication and project management skills.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience with Gainsight, Salesforce, or similar platforms is a plus.