Onboarding Specialist
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality Software, BiotechnologyIndustries
Requirements
Candidates should have 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company, strong organizational and project management skills, excellent verbal and written communication skills, and comfort using tools like CRMs, task management platforms, Zoom, and Slack. They should also possess empathy and patience when working with hospitality clients, especially those new to technology, a proactive, solutions-focused mindset, and the ability to work cross-functionally with Customer Success, Product, and Solutions teams.
Responsibilities
The Customer Onboarding Specialist will own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live, configure and deploy Canary’s suite of products based on each property's unique operational setup, lead client onboarding calls and training sessions, collaborate with Customer Success Managers to ensure a seamless transition, troubleshoot onboarding issues quickly, track and manage onboarding milestones, drive product adoption, maintain accurate onboarding records, identify opportunities to improve onboarding processes, and act as a trusted guide to clients during their first interactions with Canary.
Skills
Customer Onboarding
Implementation
Configuration
Client Communication
Troubleshooting
Project Management
Tech-Savvy
Canary Technologies
Hospitality management software for hotels
About Canary Technologies
Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.
Key Metrics
None, CaliforniaHeadquarters
2018Year Founded
$92.5MTotal Funding
SERIES_CCompany Stage
Enterprise Software, Consumer GoodsIndustries
51-200Employees