Senior Client Success Manager
Modern Health- Full Time
- Senior (5 to 8 years)
Candidates should be self-motivated and technically savvy, possessing intellectual curiosity and attention to detail, and demonstrating confidence and strong communication skills. They should be comfortable working in a fast-paced, technology-driven environment and excel as both an individual contributor and a team player.
The Client Success Manager will manage a portfolio of accounts, ensuring their training and account configuration needs are met, and driving product adoption and renewal. They will demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business, deliver on-site and webinar training, analyze clients’ usage, and suggest best practices to increase customer efficiency and effectiveness. Additionally, they will build and maintain strong relationships with client contacts and leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage.
Legislative and regulatory data platform
FiscalNote provides legislative and regulatory data to help clients understand and comply with government regulations. Its main product is a technology platform that collects and analyzes information from various sources, offering clients insights and predictive analytics to aid in decision-making. Unlike competitors, FiscalNote focuses on a subscription model that includes access to its platform and additional premium services like customized reports and consulting. The company's goal is to empower businesses, non-profits, and government agencies to navigate complex regulations effectively while fostering a supportive work environment for its employees.