User Researcher

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Technology, SoftwareIndustries

Requirements

Candidates should have 2-5 years of industry experience conducting qualitative user research and a demonstrated track record of leading research projects connected to business strategy and key outcomes. Strong storytelling and presentation skills are required, along with proficiency in industry-standard tools such as Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, and similar platforms. Working knowledge of AI and automation technologies, as well as experience with B2B, fintech, legal tech, or SaaS products, are considered advantageous.

Responsibilities

The User Researcher will independently own research for significant features, collaborating cross-functionally to discover problems and deliver user-centered solutions. Responsibilities include conducting generative and evaluative research, identifying research goals and timelines with product managers, designers, and data analysts, and creating compelling presentations to communicate learnings. The role involves developing a deep understanding of user needs in legal tech, acting as the voice of the user, and identifying strategic opportunities that create business value.

Skills

User Research

Generative Research

Evaluative Research

Product Design

Product Management

Data Analysis

Stakeholder Management

Presentation Skills

Reporting

AffiniPay

Payment processing solutions for professionals

About AffiniPay

AffiniPay provides payment solutions specifically designed for professionals in various industries, including legal, accounting, design, and associations. Its main products, such as LawPay and CPACharge, offer customized payment processing systems that help clients manage transactions securely and efficiently. These solutions streamline payment processes, improve cash flow, and enhance the client experience. AffiniPay distinguishes itself from competitors by focusing on the unique needs of professional services and ensuring compliance with industry standards, which is essential for clients handling sensitive financial information. The company's goal is to be a trusted partner for professionals by providing secure and effective payment processing solutions that meet their specific requirements.

Austin, TexasHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from fintech startups could erode AffiniPay's market share.

Expansion into new markets may expose the company to unfamiliar regulatory challenges.

Reliance on key partnerships may pose a risk if these relationships change or dissolve.

Differentiation

AffiniPay specializes in payment solutions for professional services like legal and accounting.

The company offers industry-specific products such as LawPay and CPACharge.

AffiniPay emphasizes security and compliance, crucial for handling sensitive financial information.

Upsides

Expansion into Puerto Rico could open new markets and increase revenue streams.

Significant investment from Genstar Capital could accelerate growth and innovation.

CEO Dru Armstrong's recognition could enhance the company's reputation and attract top talent.

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