User Researcher

Position Overview

AffiniPay is seeking a User Researcher to independently own research for significant features. You will collaborate cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You will work closely with product designers, product managers, engineers, and key stakeholders to translate user insights into solutions that align both user needs and business objectives.

Responsibilities

• Conduct generative and evaluative research across product experiences with methodological rigor.
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines.
• Create compelling presentations and reports to communicate learnings and recommendations.
• Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user.
• Identify strategic opportunities that address user needs and create business value.
• Other Duties as assigned.

Requirements

• 2-5 years of industry experience where you conducted qualitative user research.
• Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes.
• Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders.
• Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.).

Nice to Have

• Working knowledge of AI and automation technologies.
• Experience with B2B, fintech, legal tech, or SaaS products.

Company Information

About AffiniPay

AffiniPay is a leading fintech company based in Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering, and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and our teams continue to grow as well!

At AffiniPay, we're continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!

Founded in 2005, AffiniPay’s mission is to build technology products that help professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering, and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, and experience.