[Remote] Principal Engagement Manager at ServiceNow

Candidates must have a minimum of 10 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise setting is required, along with strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond, is essential. Strong documentation and presentation skills, creative thinking, and a willingness to work hands-on to deliver impactful outcomes are necessary. Experience with analytics and understanding of metrics and KPIs, thought leadership, strategic thinking, and the ability to gather and analyze data to understand pros and cons of different decisions are also required. Excellent negotiation, persuasion, and facilitation skills are important, as is a strong customer orientation and the ability to anticipate and act. Active listening skills and the ability to learn quickly are also key requirements.