Sr. Director, Customer Outcomes Journey

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, SaaS, Work ManagementIndustries

Requirements

Candidates must have 5+ years of experience leading a professional services or sales practice within a SaaS organization or technology consulting firm. They should also possess 10+ years in both pre and post-sales leadership roles, with experience in management consulting, professional services, and driving enterprise architecture and operations strategy. Executive experience in managing, developing, and delivering enterprise consulting services is required, along with a proven track record of building and leading high-performance teams. A Bachelor's degree is mandatory, and a Master's degree is a plus.

Responsibilities

The Sr. Director, Customer Outcomes Journey will evolve and expand a world-class professional services practice by defining, building, and enhancing offerings, resource job families, sales/delivery materials, and online presence. They will shepherd the delivery of engagements to successful completion and continuous improvement, while recruiting and retaining a diverse team with specialized skills. This role will accelerate the transformation of Smartsheet's Go-To-Market and customer outcomes lifecycle by managing the practice's P&L, developing a strategic vision for ARR bookings growth, and anchoring value initiatives across departments. They will also double the delivery footprint across customer segments, negotiate engagement targets, and enhance customer-facing delivery motions. Furthermore, the Director will lead and support customers in enterprise-scale adoption of the Smartsheet platform by creating demand for workshops, developing thought leadership for executives, embedding outcome/value-based practices, and communicating governance and operating models.

Skills

Value Engineering

Outcome Selling

Solution Selling

Organizational Adoption

Digital Transformation Strategy

No-Code/Low-Code Development

Application Rationalization

Technology Modernization

Enterprise Technology Adoption

Team Leadership

Professional Services Delivery

Resource Management

Sales Enablement

Customer Engagement

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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