[Remote] Sr. Director, Customer Outcomes Journey at Smartsheet

The Sr. Director, Customer Outcomes Journey will evolve and expand a world-class professional services practice by defining, building, and enhancing offerings, resource job families, sales/delivery materials, and online presence. They will shepherd the delivery of engagements to successful completion and continuous improvement, while recruiting and retaining a diverse team with specialized skills. This role will accelerate the transformation of Smartsheet's Go-To-Market and customer outcomes lifecycle by managing the practice's P&L, developing a strategic vision for ARR bookings growth, and anchoring value initiatives across departments. They will also double the delivery footprint across customer segments, negotiate engagement targets, and enhance customer-facing delivery motions. Furthermore, the Director will lead and support customers in enterprise-scale adoption of the Smartsheet platform by creating demand for workshops, developing thought leadership for executives, embedding outcome/value-based practices, and communicating governance and operating models.