Strategic Program Manager

The Strategic Program Manager will collaborate with CSP and AM to finalize SOWs and manage client expectations, coordinate with Operations to allocate resources and schedule per the SOW, plan and manage weekly workloads and priorities for assigned Analysts, ensure deployment aligns with SOW and meets quality standards, manage timely customer input for the project plan, provide weekly status reports to clients and PriceSpider management, serve as the main client contact handling escalations and engaging necessary resources, work closely with Learning and Development to meet product training needs, gather client's custom requirements and relay them to Product and Engineering, coordinate decision-making with Strategic Account leadership, report and facilitate transparent communication, provide weekly status updates to clients and PriceSpider management, continue as the main client contact supporting evolving needs and special projects, advocate for clients internally, support Quarterly Business Reviews for client success, upsell, and renewal, offer technical guidance for configuration and integrations, act as a liaison with PriceSpider’s teams to address technical hurdles and enhance the client experience, communicate software or algorithm changes and advise on mitigations, handle service disruptions with proactive communications and escalation management.