Sr ServiceNow Engineer (R-00083)

About True Zero Technologies

Employment Type: Full-Time

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that said outcomes begin and end with our people, and that is what we have built, a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top tier services to our customers.

In 2023, True Zero was recognized as a “Best Places to Work” in two categories ("Prosperous and Thriving" ($5MM – $50MM in gross revenue) and "Mid-Atlantic Region" (DC, DE, MD, NC, VA, WV)) and in 2022, was recognized as one of Inc. Magazine’s Top 5000 Fastest Growing Companies.

We’re actively searching for talented security and technology practitioners who are ready to experience the True Zero difference.

Job Responsibilities

• Experience architecting, designing, deploying, and managing ServiceNow
• Experienced within the ServiceNow CMDB (cloud based)
• Knowledge of ITSM, Service Catalogs, Change Control/Change Management, HAM, and SAM for large scale enterprise customers with large distributed business units or state agencies
• Integrating ServiceNow with other systems and mechanisms
• Maintaining and upgrading the platform, including user management and system configurations
• Identifying and resolving issues related to the platform through debugging and/or troubleshooting
• Working with stakeholders to gather requirements, design solutions to ensure successful implementation and efficiency
• Streamline documentation on system changes and configurations
• Develop and execute test plans to ensure overall quality of ServiceNow solutions
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices
• Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
• Create and enhance business rules, UI policies, client scripts, and automation scripts to improve service efficiency and automate tasks within ServiceNow.

Job Requirements

Required Experience:

• 5+ years of related experience
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer and/or Certified Implementation Specialist
• Strong understanding of ServiceNow modules (e.g., ITSM, ITOM, ITSM) and platform capabilities.
• Knowledgeable in applying ITIL best practices.
• Implementing and maintaining secure ServiceNow solutions.
• Familiarity with different types of testing, including functional and security testing
• Proficiency in scripting languages like JavaScript and ServiceNow scripting.
• Familiarity with REST/SOAP and other integration mechanisms.
• Experience working in an Agile development environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Certifications:

• Certified System Administrator (CSA)
• Certified Implementation Specialist
• Certified Application Developer

Preferred Experience:

• ServiceNow Government Community Cloud (GCC) experience a plus
• Experience integrating ServiceNow with Tanium a plus
• Experience with ServiceNow SecOps/Enterprise Security a plus

Employee Benefits

As a True Zero team member, you'll enjoy:

• Competitive salary, paid twice per month
• Best in class medical coverage
• 100% of medical premiums covered by True Zero
• Company wide new business incentive programs
• Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
• 3 weeks of PTO starting + 11 Paid Holidays Annually
• 401k Program with 100% company match on the first 4%
• Monthly reimbursement of Cell Phone and Home Internet